Maintenance Technician

Summary:

At Cosm, we don’t just show fans (guests) something extraordinary; we guide them through an unforgettable experience. From entrance to exit, every role matters, every detail counts, and every interaction shapes the experience.

This is hospitality. This is Shared Reality. This is what it means to be CosmWorthy.

The Maintenance Technician oversees and coordinates the maintenance and repair of assigned buildings, equipment, and grounds. This includes but is not limited to electrical, plumbing, ventilation, HVAC, and other building systems. In addition, the Maintenance Technician is responsible for evaluating problematic systems or facilities and overseeing any contracted work.

Responsibilities:

· Bring the Pillars of Service (Connected, Optimistic, Service Oriented, and Memorable) to life through team and fan (guests) interactions

· Performs preventive maintenance, corrective maintenance, and cleaning of mechanical equipment with a service-oriented and detail-focused approach

· Maintains, troubleshoots, and repairs manufacturing and test equipment while supporting an efficient operation

· Performs light carpentry work as needed with care and precision to support a memorable environment

· Assists in refinishing furniture throughout the venue, contributing to an inviting fan experience

· Performs plaster repairs and paint maintenance to uphold facility standards in a service-oriented manner

· Assists the Lead Technician with troubleshooting and repairing systems while fostering a connected team environment

· Cleans and organizes the Technical Support area, maintaining a service-oriented and efficient workspace

· Documents all repairs and work daily, understands, and utilizes the information collected to identify areas for improvement with an optimistic and solutions-focused mindset

· Works safely and maintains a safe, organized, and clean working environment by complying with procedures, rules, and regulations

· Performs other duties and responsibilities as needed with an optimistic, service-oriented attitude while contributing to a memorable experience for fans (guests) and team members

· Demonstrates the ability to perform all essential job functions, with or without reasonable accommodation, while adhering to all company policies and procedures outlined in training materials and the employee handbook

Experience:

· High school diploma or GED.

· 2 to 3 years related experience and/or training.

· Experience performing light maintenance and janitorial work.

· Experience with electrical trade or other construction-related trades.

· Advanced skill using hand, power, and specialty tools; experience using lifts.

· Knowledge of and experience performing electrical, plumbing, and carpentry (e.g., drywall, framework, etc.).

· Ability to monitor regular preventative maintenance as well as ongoing maintenance.

· Excellent communication skills and interpersonal skills to work effectively with all levels of managers and employees and external contacts.

· Ability to effectively monitor and manage employees and contractors.

· Ability to identify problems and solve them independently.

Disclaimer: This job description reflects the general duties of the role but is not intended to be all-inclusive. Responsibilities may change or be added based on business needs at any time, with or without notice, consistent with applicable laws and regulations.