Service Manager

Service Manager

Be a Leader at Northwest Michigan's Largest Automotive Dealership

We are always looking for bright, motivated, and energetic professionals to add to our world-class team. At Serra Traverse City, we work as a team, striving to deliver the best for our customers. If you feel that your skills will be an asset to our team, then we want to get to know you!

Responsibilities:

• Manage all day-to-day service department operations
• Lead, coach, and develop service advisors, technicians, and support staff
• Monitor and improve key performance indicators, including:
  • Labor gross profit
  • Effective labor rate (ELR)
  • Technician productivity & efficiency
  • Customer satisfaction (CSI)
  • Warranty performance
  • Hours per RO
  • Service absorption
  • Gross profit and expense control
• Drive revenue growth while maintaining exceptional customer experience
• Ensure repair orders are properly written, billed, and closed
• Maintain manufacturer compliance and operational standards
• Recruit, train, and retain high-performing employees
• Work closely with Parts, Sales, and Executive Management to achieve dealership goals
• Build a culture of accountability, urgency, and teamwork

Qualifications:

• Prior dealership Service Manager or Assistant Service Manager experience preferred
• Strong understanding of dealership fixed operations and profitability drivers
• Experience leading teams in a high-volume environment
• Knowledge of DMS systems and dealership reporting
• Ability to analyze financial statements and operational metrics
• Excellent leadership, communication, and problem-solving skills
• Proven track record improving performance and developing employees

At Serra Traverse City, we are committed to building high-performing teams and delivering an outstanding experience to every customer. If you are ready to lead, improve processes, and make a measurable impact, apply today.