IT SUPPORT SPECIALIST

Job DetailsLevel: ExperiencedJob Location: WINNER FORD - Dover, DE 19901Position Type: Full TimeEducation Level: Not SpecifiedSalary Range: $20.00 - $25.00 HourlyTravel Percentage: NoneJob Shift: DayJob Category: Information TechnologyThe IT Specialist position uses IT knowledge and customer service skills to provide technical support and solve IT-related problems. This individual demonstrates desktop computer experience, good judgement, and initiative to support users and resolve their IT issues. The IT Specialist works well both as part of a team and independently, successfully completing complex tasks with only general guidance on assignments and solutions and meeting all deadlines. WHERE YOU WIN Medical, dental, and vision insurance 401(k) with company match Paid time off Employee vehicle purchase and service discounts Career advancement opportunities within Winner Automotive Group Supportive leadership and a team-focused culture   THE DAY TO DAY Oversee the operations of the dealership-wide computer system and related peripherals Coordinate with third-party vendors to monitor and maintain the network, directories, phone, and security systems Install desktops, laptops, peripherals, and software for networked and standalone environments Coordinate IT equipment installation and maintenance with department managers to minimize disruption Detect, diagnose, and resolve desktop and laptop hardware/software issues Analyze IT service requests and provide prompt, effective solutions Conduct IT audits as assigned Communicate clearly with users via phone, email, and in person QualificationsTHE RIGHT FIT Associate's or Bachelor's degree in IT, Computer Science, or related field (or equivalent experience) 2–4 years of IT support or systems administration experience Working knowledge of Windows desktop environments, networking fundamentals (TCP/IP, DNS, DHCP, VPN), and Active Directory Strong hardware/software troubleshooting skills CompTIA A+ or Network+ certification preferred Excellent communication, customer service, and time-management skills Ability to work independently, prioritize tasks, and meet deadlines A self-motivated professional comfortable handling complex technical assignments with general guidance, who brings good judgment, initiative, and a customer-first mindset to every interaction.