Member Experience Representative

Job DetailsJob Location: Bladen County Branch - Tar Heel, NC 28392Position Type: Full TimeSalary Range: $24.27 - $26.27 HourlyJob Category: BankingAre you passionate about helping others achieve financial success? Do you thrive in a fast-paced, team-oriented environment where your talents can make a real impact? If so, Sharonview Federal Credit Union is looking for you!   We’re seeking a Member Experience Representative to join our team in Bladen, NC (Tar Heel). In this member-facing role, you’ll provide outstanding service, support, and communication to help our members reach their financial goals. You won’t just process transactions—you’ll build meaningful relationships, guide members toward smart financial decisions, and serve as a trusted advisor every step of the way.   You’ll be responsible for opening new accounts, processing consumer loan applications, and performing a variety of account transactions using cutting-edge technology—all while delivering an exceptional member experience. This is an excellent opportunity to grow your career in financial services with a supportive, mission-driven organization.   Why You’ll Love This Role: You’ll help people reach real financial goals—buying a car, saving for a home, or improving their credit. You’ll gain valuable experience in lending, banking, and financial consulting. You’ll be part of a collaborative, growth-oriented culture that invests in your success. You'll have the opportunity to earn additional compensation through sales incentives and performance recognition.   What You’ll Do: Build relationships with members and recommend the best products and services to meet their financial needs. Open new accounts, process loans from application to closing, and complete various financial transactions. Educate members about Sharonview’s digital tools, mobile banking, and other self-service options. Make outbound calls and engage members in-branch to identify opportunities proactively. Ensure accuracy and compliance with all policies, procedures, and regulations. Serve as a brand ambassador for Sharonview, both inside and outside the branch.   What We're Looking For: A friendly, approachable personality with a passion for service and sales. Strong communication and problem-solving skills. Attention to detail and the ability to multitask in a busy environment. Bilingual (English/Spanish) skills are preferred but not required. Experience in financial services, retail, or customer service is a plus.   Why Join the Sharonview Team? People-First Culture – Supportive, member and employee-focused environment. Career Growth – Opportunities for training, mentoring, and development. Competitive Pay & Incentives – Earn more with performance-based rewards. Comprehensive Benefits – Health, dental, 401(k) match, PTO, and more. Work-Life Balance – Respect for your time and personal life. Mission-Driven Work – Help members achieve real financial goals. Inclusive & Welcoming – Diverse, respectful, and empowering workplace. Stable & Trusted – Long-standing, well-led organization. Modern Tools – Use up-to-date technology that supports your success. Community Involvement – Be part of giving back to local communities.   Ready to Join Us? If you're ready to build a career where you make a difference every day—and grow with an organization that values you—apply now and become part of something great at Sharonview QualificationsEducation & Experience A bachelor’s degree is preferred. One year of customer service experience is required, focusing on interacting with people and delivering high-quality service. Knowledge, Skills & Abilities Proficient with various computer software applications, including MS Word and MS Outlook, with the ability to quickly learn in-house application software. Possess the ability to read, write, and speak in both English and Spanish proficiently to effectively communicate with members. Strong service orientation, continually seeking ways to help members meet their financial needs and solve problems. Loan Rate Knowledge. Understand how to calculate loan rates for various products and clearly explain APRs to members. Excellent analytical and organizational skills, with a keen attention to detail. Outstanding written and verbal communication skills and a friendly and approachable demeanor. Ability to collaborate effectively with others and work independently in a self-motivated environment. Must be able to obtain an NMLS license within the first 45 days in the role. Physical Demands Primarily sedentary work that involves extended periods of sitting/standing, with extensive computer use. Repetitive motions involving the wrists, hands, and fingers. Light physical tasks, including lifting and moving objects up to 20 pounds. Requires consistent verbal communication and active listening. Regular interaction with others through various means, including voice, email, and messaging platforms (e.g., Teams). Occasional movement to complete tasks or transition between worksites. Additional Information The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the position. All employees may have other duties assigned at any time. Sharonview complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact Employee Services @ 800.462.4421 or via email to Human Resources at humanresources@sharonview.org