CSR (55771)

Job DetailsJob Location: Alpine Heating - Eugene, OR 97402Position Type: Full TimeSalary Range: $19.00 - $22.00 HourlyCSR SERVICE TITAN EXPERIENCE IS A HUGE PLUS! CURRENT HVAC INDUSTRY EXPERIENCE IS A HUGE PLUS! Are You Ready for Your Next Opportunity? Do you currently work in an office and excel at your job? Do you feel underappreciated for the value you bring to the company you work for? Are you looking for an opportunity where you can perform at the highest level, expand your skill set, take on more responsibility, and increase your earning potential? If so, we want to meet you! About Alpine Heating & Air Conditioning Alpine Heating & Air Conditioning is a local HVAC company located in Eugene, Oregon. We have been in business for over 15 years and have built our company around outstanding customer service and quality HVAC installations. Our office is fast-paced, team-oriented, and fun. We believe you spend too much of your life at work to be unhappy doing it! The Position We are looking for an individual who excels at customer service, both in person and over the phone. You must be able to maintain a professional and positive attitude when dealing with customers, communicate effectively, and quickly find solutions that leave our customers satisfied. This is a position for someone who wants to grow, learn, take ownership, and become an important part of our team. Daily Responsibilities Answer incoming phone calls and assist customers professionally Enter and maintain accurate customer information in our software system Coordinate scheduling based on customer needs and company availability Process customer requests and follow through to completion Prepare paperwork and documentation for escalated calls and customer situations Communicate with customers regarding appointments, scheduling, and service needs Work with technicians, installers, and other office staff to keep jobs moving Resolve customer concerns and find solutions quickly Follow company procedures while maintaining an exceptional customer experience Keep accurate records and ensure customer information is complete and up to date Assist with other office responsibilities as needed The Person We're Looking For We are looking for someone who: Has excellent customer service skills Is confident and professional on the phone Is highly organized and detail-oriented Can multitask in a fast-paced environment Takes ownership and follows through Is a strong communicator Can think on their feet and solve problems Has a positive attitude and enjoys working with people Wants to learn, improve, and advance Takes pride in doing their job at a high level HUGE PLUS IF YOU HAVE: SERVICE TITAN EXPERIENCE — HUGE PLUS! CURRENT HVAC INDUSTRY EXPERIENCE — HUGE PLUS! If you already understand HVAC terminology, scheduling, service calls, installations, technicians, or the day-to-day operation of an HVAC company, that experience will be extremely valuable in this position. Benefits & Qualifications Benefit Conditions: Only full-time employees are eligible This Job Is: A position where military experience is encouraged and valued Open to applicants without a college degree HVAC industry knowledge is a major plus An opportunity for someone looking to grow their skills and responsibilities Work Remotely: No Ready to Make a Change? If you're great at what you do but feel like your current company doesn't recognize your value, we want to talk to you. At Alpine, we want people who are motivated to become better, take on more responsibility, and build a career—not simply show up and collect a paycheck. If you're ready to perform at a high level and be recognized for it, apply today! Job Type: Full-time Benefits: 401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Retirement plan Vision insurance Ability to Commute: Eugene, OR 97402 (Required) Work Location: In person QualificationsCompetencies  Excellent communication skills including active listening. Strong written and verbal communication skills. Service-oriented and able to resolve customer grievances. Ability to handle sensitive customer concerns while proactively recommending solutions that meet the customer and company needs. Ability to prioritize tasks according to importance in a fast-paced environment.  Education and Experience  Requires a high school diploma and/or equivalent. Previous customer service experience is preferred. Must have experience with Microsoft Office Suite.