Client Systems Admin/Helpdesk Support

Overview

AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Engineering & Analysis, Test & Evaluation, and Training.

Responsibilities

• Provide Tier I/II system administration and help desk support for classified and mission systems, including troubleshooting hardware, software, account access, and connectivity issues.
• Install, configure, maintain, and update servers, workstations, operating systems, and mission applications in accordance with Government security and operational requirements.
• Respond to user requests through phone, email, portal, and walk-in support, ensuring timely resolution, accurate ticket tracking, and strong customer service.
• Monitor system health, performance, backups, and availability; identify issues proactively and implement corrective actions to minimize downtime and mission impact.
• Maintain and update technical documentation, SOPs, system inventories, audit logs, and configuration records to support continuity, compliance, and operational readiness.
• Support cybersecurity and compliance activities by applying patches, assisting with vulnerability remediation, following RMF/JSIG/ATO procedures, and escalating security incidents as required.

Qualifications

• Bachelor's degree and 5-7 years of related experience
• TS/SCI clearance
• Security+/A+/Net+ certification
• U.S. Citizenship Required for the purposes of obtaining/holding a U.S. security clearance

Pay Transparency Statement

EEO Statement