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FirstLink is looking for Overnight Helpline Specialists. The Helpline Specialist will provide support to individuals reaching FirstLink by phone call, text, or online chat. You will lend a listening ear, de-escalate emotional and mental health crises, and make appropriate referrals to local community resources. Your primary responsibility will be engaging with help-seekers across all FirstLink lines, including the 988 Suicide & Crisis Lifeline, 211 Information & Referral Helpline, and various regional or statewide crisis lines. A successful candidate will have some experience in crisis intervention or customer service, as well as strong written and verbal communication skills.
The Overnight shift at FirstLink works from 12AM-8AM, and is part of the holiday rotation. This position will work one weekend day every week. The rotations we typically have available are Tuesday-Saturday and Sunday-Thursday; final schedule will be determined at the end of training.Â
FirstLink provides extensive training to ensure that you are confident and ready to make a difference in the lives of others everyday.
- Training is Monday-Friday, and will be completed on a schedule of 8AM-4PM or 12PM-8PM.
Are you ready for an exciting opportunity? Apply today!
Job Type: Full-time
Salary: $21.00 per hour
Benefits:
- Employee Assistance Program
- 100% paid health, dental, and vision insurance (for the employee only)
- Long-term and short-term disability
- Life insurance
- 12 days of paid time off, 8 hours accrued per month during the first calendar year
Schedule:
- 12AM-8AM
- Overnight shift
- Holidays
- Weekend availability
- Tuesday - Saturday
- Sunday - Thursday
- Determined at end of training.Â
Required Education and Experience:
- Must have a high school diploma or GED
- Must be 18 years of age or older
- Must be able to read, write, and follow oral or written instructions
- Minimum of 6 months' working experience in a call center, customer service, human service, or mental health field
Work Location: In person
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