Back to search
Job Summary:
Responsible for assisting all Distribution Business customers, technicians, and other parts personnel in securing needed parts and supplies under moderate or direct supervision.
Â
WearelookingforatalentedServicePartsAssociatetojoinourDistributionbusinessin(Farmington, NM).
Willmakeanimpactinthefollowingways:
- Provide exceptional customer service by assisting walk-in customers and responding to parts inquiries over the phone and email.
- Identify, source, and process parts orders using catalogs, systems, and other available resources.
- Receive, stock, pick, pack, and ship parts while maintaining inventory accuracy.
- Process customer transactions, including cash, credit card, and account sales.
- Maintain detailed records and ensure all parts-related paperwork is completed accurately.
- Adhere to Cummins Health, Safety & Environmental policies and procedures.
- Support customers and technicians by locating parts and providing timely solutions.
- Maintain a clean, organized, and professional parts counter and warehouse environment.
Responsibilities
Inordertobesuccessfulinthisroleyouwillneedthefollowing:
- Strong customer service and communication skills.
- Ability to identify and source parts using electronic catalogs and inventory systems.
- Experience processing orders, inventory transactions, and customer payments.
- Working knowledge of warehouse operations, shipping/receiving, and inventory control practices.
- Proficiency with Microsoft Office applications and computer systems.
- Ability to multitask, prioritize work, and resolve customer concerns in a fast-paced environment.
- Team-oriented approach with a commitment to continuous improvement and customer satisfaction.
Â
Qualifications
.
Education, Licenses, Certifications:Â
High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
Proficiency in Microsoft applications, generating reports, and advanced level computer skills.Â
This position may require licensing for compliance with export controls or sanctions regulations.Â
Experience:Â
Requires some work experience or intermediate level of knowledge obtained through education, training, or on-the-job experience.
Compensation and Benefits:
Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage, and a full complement of personal and professional benefits.
Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.
Learn more about this Employer on their Career Site
