Customer Operations & Support Manager

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Position Summary

The Customer Operations & Support Manager is responsible for leading Commercial Credit’s customer-facing operational functions, including accounts receivable collections, master data governance, and customer financial processing. This role plays a critical part in protecting Marathon’s liquidity by driving timely collections, resolving invoice and payment disputes, and reducing structural overdue balances.

The position partners cross-functionally with Accounting, Billing, Commercial, and external customers to ensure accurate and efficient end-to-end credit and customer processes. In addition, the role leads strategic process improvement initiatives that enhance operational efficiency, strengthen controls, and support long-term credit optimization objectives.

This leader is accountable for managing outbound credit guarantees, overseeing budget planning and reporting activities, and delivering key financial insights related to bad debt expense to senior leadership. The role also ensures compliance with SOX requirements, supports audit activities, and drives a strong control environment through effective governance and reporting practices.

Key Responsibilities

• Direct Commercial Credit operations supporting the review of approximately 2,000 customer financial statements and the ongoing management of a $4 billion accounts receivable portfolio. Lead credit decision-making, risk mitigation strategies, and collection activities associated with $150-$250 million in daily delinquent receivables to protect Marathon's financial interests and liquidity position.

• Oversee customer credit risk assessment, receivables monitoring, and collection performance by evaluating financial information, payment behaviors, and exposure trends. Develop and implement strategies that balance commercial objectives with prudent risk management and cash flow optimization.

• Lead the investigation and resolution of collection discrepancies, billing issues, and payment disputes through analysis of customer accounts, financial data, and process inefficiencies. Implement sustainable corrective actions that improve collection effectiveness and reduce recurring issues.

• Lead and partner with Order-to-Cash, Accounting, Commercial, and other cross-functional stakeholders to evaluate aging receivables, identify root causes of delinquent balances, and execute targeted collection strategies that improve working capital performance and reduce overdue exposure.

• Develop and maintain effective relationships with internal stakeholders, customers, financial institutions, and industry credit organizations to support business objectives, strengthen collaboration, and address complex credit and collection matters.

• Establish key performance indicators (KPIs), performance reporting, and operational metrics to monitor Commercial Credit effectiveness. Support the development, execution, and tracking of strategic initiatives and special projects that enhance organizational performance and advance business priorities.

• Lead process improvement and operational excellence initiatives across Commercial Credit operations. Identify opportunities to improve efficiency, scalability, controls, and service delivery while driving long-term optimization and continuous improvement.

• Prepare and present Commercial Credit performance, bad debt expense trends, portfolio insights, and key business metrics to senior leadership. Coordinate SOX compliance activities, support internal and external audits, and ensure adherence to established policies, controls, and governance requirements.

Minimum Qualifications

• Bachelor's degree in Accounting, Finance, Marketing or related field required.

• Eight (8)  years of experience in Accounting, Finance, Marketing, Analytics, Optimization or a related field required.

• 1-2 years working with Power BI, RightAngle, SAP, Salesforce, or related is preferred.

• Experience identifying trends, patterns, gaps with processes is preferred.

• Experience working cross-functionally across other orgs to identify root causes and enhancement opportunities is preferred.

• Knowledgeable of working in financial statements is preferred.

As an energy industry leader, our career opportunities fuel personal and professional growth.

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Marathon Petroleum Company LP is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without discrimination on the basis of race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, gender identity, gender expression, reproductive health decision-making, age, mental or physical disability, medical condition or AIDS/HIV status, ancestry, national origin, genetic information, military, veteran status, marital status, citizenship  or any other status protected by applicable federal, state, or local laws.  If you would like more information about your EEO rights as an applicant, click here.

If you need a reasonable accommodation for any part of the application process at Marathon Petroleum LP, please contact our Human Resources Department at talentacquisition@marathonpetroleum.com. Please specify the reasonable accommodation you are requesting, along with the job posting number in which you may be interested. A Human Resources representative will review your request and contact you to discuss a reasonable accommodation.Marathon Petroleum offers a total rewards program which includes, but is not limited to, access to health, vision, and dental insurance, paid time off, 401k matching program, paid parental leave, and educational reimbursement. Detailed benefit information is available at https://mympcbenefits.com.The hired candidate will also be eligible for a discretionary company-sponsored annual bonus program.

Equal Opportunity Employer: Veteran / Disability

We will consider all qualified Applicants for employment, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws. In reviewing criminal history in connection with a conditional offer of employment, Marathon will consider the key responsibilities of the role.