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Benefits:
- Employee discounts
- Paid time off
About the Role:
We're looking for a motivated Service Desk Analyst to join our team in Florham Park, NJ! In this role, you'll be the first point of contact for technical support, helping users resolve issues quickly and efficiently. If you're passionate about technology and delivering exceptional customer service, this is the opportunity for you.
Responsibilities:
- Serve as the first point of contact for end-users seeking technical assistance via phone, email, or ticketing system
- Diagnose and troubleshoot hardware, software, and network issues in a timely manner
- Log, track, and manage incidents and service requests using an ITSM ticketing platform
- Escalate unresolved issues to appropriate Level 2 or Level 3 support teams
- Provide clear and professional communication to users throughout the resolution process
- Assist with user account management, password resets, and access provisioning
- Document solutions and contribute to the internal knowledge base
Requirements:
- 1+ years of experience in a help desk, service desk, or IT support role
- Proficiency in troubleshooting Windows OS, Microsoft 365, and common business applications
- Experience with ITSM tools such as ServiceNow, Jira, or similar platforms
- Strong understanding of networking fundamentals (DNS, DHCP, VPN, TCP/IP)
- Excellent verbal and written communication skills
- Customer-focused mindset with strong problem-solving abilities
- CompTIA A+, ITIL Foundation, or similar certification is a plus
About Us:
Based in Florham Park, NJ, we are a company committed to delivering innovative solutions and outstanding service to our clients. Our team thrives on collaboration, continuous learning, and a shared passion for technology. We pride ourselves on fostering a supportive work environment where employees can grow their careers and make a real impact.
Learn more about this Employer on their Career Site
