Fyzical Fort Lee Hiring Client Care Specialist

FYZICALTherapy & Balance Centers – Fort Lee is a medical, science-basedphysical therapy and balance organization — spelled differently because we aredifferent. Founded in collaboration with physicians, physiologists, andlicensed therapists, we deliver prescribed physical therapy and medically basedfitness. Our goal is to help every patient move better, feel younger, andreclaim the activities they love.

We areseeking a full-time Client Care Specialist to join our Fort Lee clinic.As the first point of contact for every patient, you set the standard for theexperience — greeting people warmly, coordinating their care with our clinicalteam, and making sure each visit runs smoothly from the first phone callonward. This role rewards strong communication, genuine empathy, sharpattention to detail, and the ability to keep a busy front desk organized. Ifyou are looking for more than just your next job, we would love to hear fromyou.

• Location: 2160 N Central Road, Suite 103, Fort Lee, NJ07024
  
• Schedule: Full-time, Monday–Friday — no nights and noweekends
  
• On-site role at a single, established neighborhood clinic
  

• Pay: $18–$22 per hour, based on experience
  
• Paid time off, including vacation and holidays
  
• Professional development, mentorship, and on-the-job training
  
• Continuing-education support where applicable
  

• Greet and welcome patients on arrival, setting a warm,professional tone
  
• Collect new-patient intake information and track referrals
  
• Manage patient scheduling, reminders, and cancellations
  
• Coordinate evaluations and appointments with the clinical team
  
• Verify insurance, track covered and non-covered visits, andcollect copayments
  
• Send paperwork to insurance carriers for coordination of benefits
  
• Maintain strict patient confidentiality in line with HIPAA
  
• Other front-desk duties as needed
  

• High school diploma or GED
  
• Exceptional communication skills, in person and over the phone
  
• Comfort with computers; familiarity with scheduling or EHRsoftware a plus (we use Prompt EHR)
  
• Ability to juggle multiple tasks calmly in a busy environment
  
• Self-motivated, dependable, and able to work both independentlyand as part of a small team
  
• A positive, empathetic attitude and a sincere desire to helppatients who are often in pain