Custodial Project Manager - AbilityOne

• Manage the day-to-day operations of an AbilityOne custodial contract in accordance with contract requirements and performance standards
• Ensure all contractual obligations, quality metrics, and reporting requirements are met
• Develop, implement, and maintain Standard Operating Procedures (SOPs) that support operational excellence
• Create staffing plans and work schedules to ensure contract coverage across all shifts
• Conduct measurements and pricing for contract modifications and service expansions
• Directly supervise custodial supervisors, crew leaders, and mobile work teams across multiple locations
• Coach, mentor, and develop supervisors to improve leadership effectiveness and team performance
• Foster a positive, inclusive, and productive work environment
• Address workplace concerns proactively and collaborate with supervisors and support staff to resolve issues
• Conduct monthly staff and safety meetings and ensure proper documentation
• Oversee site inspections, quality assurance processes, and corrective action efforts
• Ensure quality deficiencies are identified, addressed, and resolved in a timely manner
• Maintain compliance with AbilityOne requirements, including workforce participation goals
• Ensure adherence to OSHA regulations, contract requirements, and organizational policies
• Develop and manage transportation schedules to ensure employees arrive on time for assigned shifts
• Oversee maintenance and repairs of company vehicles and custodial equipment
• Manage supply inventories and operational resources to support uninterrupted service
• Manage contract documentation, recordkeeping, and required reporting
• Monitor labor, supplies, and operational expenses
• Assist with annual budget development and maintain operations within approved budgets
• Review incidents and accidents, analyze trends, and make recommendations for improvement
• Safeguard company assets and equipment located at the site

What We're Looking For

Required Qualifications

• High school diploma or equivalent
• Five years of supervisory experience in custodial operations, facilities services, contract management, or a similar environment
• Two years of management experience overseeing supervisors or team leaders
• Experience working with individuals with severe disabilities
• Valid driver's license and ability to meet Maryland insurance requirements

Preferred Qualifications

• Experience managing federal, military, or government service contracts
• College coursework or post-secondary education
• Experience with AbilityOne contracts or similar workforce development programs

Certifications

• Must obtain ISSA Supervisory Boot Camp and Advanced Custodial Technician Certification within 12 months of appointment

Knowledge, Skills & Abilities

• Strong leadership, communication, and relationship-building skills
• Knowledge of custodial operations, equipment, and quality control processes
• Experience interpreting contract requirements and performance standards
• Ability to develop SOPs, operational procedures, and training processes
• Strong analytical and reporting skills with the ability to monitor labor, quality, and financial performance
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Commitment to supporting individuals with disabilities and fostering an inclusive workplace

Physical Requirements

Medium Physical Demand

• Lift up to 50 pounds, with frequent lifting and carrying up to 25 pounds
• Regular standing, walking, reaching, bending, kneeling, climbing, pushing, and pulling

Travel Requirements

• Up to 25% travel
• Access to a personal vehicle required
• Occasional overnight travel may be required

Why Work at Goodwill?

• Lead a mission-driven operation that supports meaningful employment opportunities
• Manage a large federal contract with significant organizational impact
• Develop teams and leaders while making a difference in the community
• Comprehensive benefits package and professional development opportunities

Learn more about careers and benefits:
https://goodwillches.org/about-us/goodwill-careers/ 

EOE / Disability / Veterans