Residential Services Supervisor - Cadence

Overview

Simpson Housing is a large, fully-integrated real estate company with an enthusiastic entrepreneurial spirit. For 75 years, we have acquired, developed, built, and managed luxury apartment communities in highly desirable locations throughout the United States. We are driven by our Mission and Core Values and believe that our most valuable asset is our team.

Simpson Housing is committed to be a trusted leader in the multifamily industry. Our mission is to provide an exceptional employee experience, award-winning customer service, long-term value to our investors, and enhance our local communities.

Responsibilities

Residential Services Supervisor -  Cadence Cool Springs Apartment Homes (a premier class A 252-unit garden-style community located in the Cool Springs neighborhood) – Franklin, TN. 

We are proud to have been voted by our employees as a 2024 - 2026 USA Best Workplace in USA TODAY and as a 2024 and 2025 Top 15 workplace in the Real Estate Industry! 

As a key member of our property operations team, you will be responsible for:

•  Responds to residential complaints and concerns in a timely and professional manner.
• Follows up with residents on maintenance requests within 24 to 48 hours
• Maintains a professional, friendly atmosphere in the office and public access areas.
•  Completes, coordinates, and tracks progress of all work order requests.
• Greets current and potential residents and assist with questions or refer to the appropriate staff member.
•  Follows up on service requests to ensure satisfaction.
•  May provide clerical support such as maintaining filing system, entering data into MRI system,ordering office supplies and refreshments.
•  Calls move-ins shortly after the move in for an introduction and to ensure residents’ satisfaction.
•  May take and processes all pest control requests, and communicates pest control spraying to residents.
• May pull and log keys for pest control servicemen.
• Shares ideas for improving resident satisfaction with the Community Manager.
•  Ensures guest suite is ready for visitors.
•  Responsible for booking guest suites.
• Oversees monthly reporting for Ops meeting.
• Reviews lease renewals.
• Follows-up with Resident Services Reps and meets with Community Manager weekly to discussoutstanding items.
•  Responsible for entire renewal process and generates monthly status reports for Community Manager.
•  Maintain a positive work environment by acting and communicating in a manner so that you can get along with co-workers, residents, customers, vendors, and management.

Qualifications

• 2+ years of experience customer service experience (real estate, retail, hotel/hospitality, etc.)
• Previous leasing experience is a plus but not a requirement
• Strong customer service orientation and presentation skills are necessary
• Working experience with MS Office Suite (Word, Excel, PowerPoint)

What Simpson Can Offer You:

As an industry leader, we understand what it takes to be successful in today’s competitive marketplace. Just as you’re unique in your skills, experience, and personality, each of our jobs has a curated set of benefits specific to the position.

Simpson is proud to offer you:

• Career apparel stipend
• Substantial discount on rent (certain restrictions apply)
• Highly competitive compensation
• Health, dental, and vision insurance
• Flexible spending accounts
• Life and AD&D insurance
• Disability insurance
• 401(k) plan with company match
• Generous paid time off (PTO) program for full-time employees

• Additional paid days off: 9 holidays, 2 floating holidays, and 2 designated wellness days

• Education reimbursement

Why work for Simpson? You might want to ask one of our employees that question. Our business is focused on community and improving the lives of those around us. We aim to deliver happiness while managing our communities and residents, engaging in our local communities, and creating a rewarding experience for our employees. Our supportive community of team members are welcoming and celebrate each other’s differences. Their commitment to service continues to strengthen the Simpson name.

If this sounds like the type of company that you would like to work for, we would like to hear from you. Find out where your talents can take you by applying today!

Pay Range: $20.26 - $22.62 per hour

This pay range is approximate and the actual pay received may vary dependent upon certain factors such as related job experience, education, training, professional/industry certifications, etc. Please note this pay range does not include any additional compensation this position may be eligible for as listed above, such as commissions or bonuses.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skills and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Applications are accepted on an ongoing basis.

Simpson Housing is an Equal Opportunity Employer

Job type: Full-time

Schedule: Monday to Friday, Day shift

Keyword Search:

Real Estate, Multifamily, Apartments, Concierge, Customer Service, Resident Services, Resident Retention, Hospitality, Guest Relations, Front Desk

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