Executive Communications Team Member

SAIC is looking for a highly motivated Executive Communications Team Member within the J6 Directorate of USTRANSCOM located at Scott Air Force Base (AFB) in Illinois.  The USTC Managed Information Technology Services (MITS) contract is intended to provide strategic, technical, and program management guidance and support services to facilitate the operations and modernization of the combatant command’s infrastructure, systems, and applications. This support will be provided to the USTC Command, Control, Communications & Cyber Systems Directorate (TCJ6).

The successful candidate will fill a team member role with responsibility for supporting the O&M, network engineering and customer support for mobile communications equipment, IS, and networks on behalf of the Commander, Deputy Commander, USTRANSCOM VIPs, and supporting staff members.

Responsibilities:

• Provide support to the Very Important Person (VIP) team. VIPs consist of local quarters, office, and travel to CONUS and Outside the CONUS (OCUNUS) locations.
• Support VIP Communication / Information Systems and networks, including remote communications equipment, mobile and deployable network communication systems, strategic and tactical multi-channel satellite communication systems, secure telephone equipment, video conferencing terminals, laptops, desktops, computer peripherals and other equipment, supporting executive communications capabilities.
• Test all VIP deployable mobile communications equipment and communications suites to ensure all equipment is operational. The equipment shall be ready to deploy within one hour of the notifications for deployment.
• Under very minimal to no supervision provide front line support to executive level customers to include interacting with network services, software systems engineering and asset management to restore service and/or identify core problems.
• Provides on-site technical support, to include travel to CONUS and OCONUS locations, by performing installation, repair, and preventative maintenance of workstations and related software/hardware.
• Troubleshoots software and hardware failures and applies domain specific knowledge to return equipment to operational status within agreed upon Service Level Agreement parameters.
• Interacts daily with executive level customers, supervisor, peer groups and customers in order to manage workflow in timely and professional manner.
• Responsible for documenting, upgrading, and replacing hardware and software systems.
• Responsible for implementing fixes and patches through various means such as registry edits, patch installation, Active Directory Security Policy configuration and various application testing.
  Install, troubleshoot, repair, operate, and maintain networking equipment, encryption devices, computers, workstations, laptops, thin clients, printers, scanners, and any other equipment within the scope of this task.
• Support as required at the direction of the Executive Communications team lead.

This position is Monday through Friday, normal business hours.  However, employee may be required to provide after-hours and weekend support during planned or emergency events.