Billing Analyst

Overview

Responsibilities

• Billing Inquiries - Researches and answers inquires by policyholders in regards to billing and payment concerns.
• Outstanding Cash Processing - Researches and applies premium and loan payments, i.e. policyholder intent.
• ACH Checking - Processes enrollments in ACH and answers inquiries.
• Credit Card - Processes enrollments in Credit Card and answers inquiries.
• College Plan review - Tax form review and payment application.
• Other Projects - Workflow/System analysis and cost savings opportunities.
• Performs other duties as assigned.
• Complies with all policies and standards.

Qualifications

• High School Diploma - Required
• LOMA courses a plus - Preferred
• 2-plus years' experience with Gerber Life products and procedures. - Preferred
• 2-plus years' experience writing letters/emails. - Preferred
• Demonstrated quality and customer focus. -
• Proven ability to do research and be analytical with excellent judgment, problem solving, decision-making and follow-through skills. -
• Proven ability and accuracy in analyzing/summarizing detailed information. -
• Demonstrated excellent communication skills with the ability to express ideas and concepts clearly. -
• Proven ability to work in a multi-task environment. -
• Knowledge of OnBase. -
• Knowledge of Mainframe. -
• Knowledge of LipGloss. -
• Knowledge of Microsoft Word. -
• Knowledge of Excel. -

• Works in an office setting and remains in a stationary position for long periods of time while working at a desk, on a computer or with other standard office equipment, or while in meetings.
• Requires the ability to verbally communicate and exchange accurate information to customers and associates on a regular basis.
• Requires visual acuity to read and interpret a variety of correspondence, procedures, reports and forms via paper and electronic documents, visual inspection involving small defects; small parts, and/or operation of machinery (including inspection); using measurement devices continuously. Visual acuity is required to determine accuracy, neatness, and thoroughness of work assigned.
• Requires the ability to prepare written correspondence, reports and forms using prescribed formats and conforming to rules of punctuation, grammar, diction, and style on a regular basis.
• Requires the ability to apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions
• Performs substantial movement of wrists, hands, and fingers for continuous computer work.
• Extended hours required during peak workloads or special projects/events.

• None