Receptionist/Clerk

SUPERVISORY RESPONSIBILITIES

None.

SUMMARY

Under close supervision, provides professional reception, customer service, and routine clerical support for

the assigned school, program, or office. Serves as a primary point of contact for clients, visitors, employees,

and the public; receives and directs telephone calls and visitors; manages visitor access; processes mail and

documents; and performs routine data entry, filing, recordkeeping, and other clerical duties. Maintains

confidentiality and supports the efficient operation of the assigned location.

Assist in the fulfillment of the Organization’s vision and mission.

DUTIES AND RESPONSIBILITIES/ESSENTIAL FUNCTIONS

Maintains a professional, organized, and welcoming reception area.

Maintains a friendly, professional and courteous demeanor.

Receives, screens, and directs incoming telephone calls, visitors, and routine inquiries; provides general

information and resolves routine questions within established guidelines.

Receives and routes messages to appropriate staff and follows up as necessary to ensure messages are

delivered.

Monitors and manages visitor access to the facility in accordance with security procedures. Ensures visitors,

clients, vendors, and other guests sign in and comply with applicable visitor procedures.

Responds appropriately to unexpected visitors, security concerns, or emergencies and notifies appropriate

staff.

Adheres to the school/Agency confidentiality policy regarding clients.

Secures phone system, computer and postage machine at the end of the day.

Travels to Agency locations and other designated locations throughout Fresno County to deliver and retrieve

interagency mail, documents, and other materials as scheduled.

Performs general clerical duties including data entry, filing, typing, operating postage machine, computer,

and distribution of incoming and outgoing mail.

Responsible for opening and closing entrance gate and doors at beginning and end of the day.

Communicates with parents regarding date/times of meetings and other school-related business.

Prepares routine correspondence, reports, forms, lists, records, and other documents.

Maintains accurate electronic and paper files and records in accordance with Agency and program

requirements.

Assists with copying, scanning, printing, and distribution of documents and materials.

Enters and updates information in assigned databases, spreadsheets, or other electronic systems.

Travels for work related business using personal/organization vehicle.

Maintains regular attendance and punctuality.

Works evenings and weekends as required.

Performs other duties as assigned.

QUALIFICATIONS

To execute this job successfully, an individual must be able to perform each essential duty satisfactorily. The

requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable

accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION:

High school diploma or GED.

EXPERIENCE:

Minimum of two years reception or clerical experience required, preferably in a school environment.

OTHER QUALIFICATIONS:

Proficient in Microsoft Office Suite and related business software.

Effective presentation, written and verbal communication skills.

Bilingual in English and Spanish or other secondary language preferred based on the needs of the clients

and the program.

Able to implement work plans to achieve goals and objectives.

Excellent communication and public relation skills.

Willing to work non-traditional hours and days to meet the needs of this position.

Maintain a valid California driver’s license, reliable transportation, and auto insurance in compliance with

state law, and meet the organization’s insurance requirements for operating organization vehicles.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to

successfully perform the essential functions of this job. Reasonable accommodations may be made to

enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands and fingers to

handle or feel; and talk or hear. The employee frequently is required to stand, walk, and reach with hands

and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must

regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift

and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance

vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters

while performing the essential functions of this job. Reasonable accommodations may be made to enable

individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions.

The noise level in the work environment is usually moderate.

Note: The statements herein are intended to describe the general nature and level of work being performed, but are

not to be seen as a complete list of responsibilities, duties, and skills required. Also, they do not establish a contract

for employment and are subject to change at the discretion of Fresno EOC.