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The Director of Scheduling & Pre-Service provides enterprise-wide leadership over centralized scheduling and pre-arrival readiness for hospital and ambulatory services, including appointment accuracy, pre-registration completeness and proactive patient outreach prior to date of service. This leader is accountable for defining and executing the scheduling and pre-service operating model to deliver a consistent access experience and reduce downstream disruption, cancellations, and avoidable rework. The Director partners with clinical operations, utilization management, revenue cycle leaders, strategic business partners, and technology teams to streamline workflows, enable digital self-service and automation and strengthen handoffs that support clean-claim performance, compliance and enterprise standardization.
Qualifications
Education: Bachelor’s degree preferred.
Experience: Minimum of 3 years of revenue cycle leadership experience.
License/Certification/Registration: Not required.
• Executive-level communication skills, including:
- Written communication
- Verbal communication
- Presentation and facilitation skills
- Executive stakeholder engagement
• Demonstrated leadership in enterprise governance across:
- Hospital patient access models
- Ambulatory patient access models
- Revenue cycle operations
• Visionary leadership mindset with the ability to:
- Develop long-term strategic plans
- Anticipate future operational and organizational needs
- Inspire and engage teams around a shared vision
• Strong technology fluency with experience using:
- Electronic Health Record (EHR) scheduling modules
- Pre-registration systems
- Work queue management tools
- Digital self-service scheduling platforms
- CRM and patient outreach platforms
- Analytics and reporting solutions
• Experience implementing:
- Automation technologies
- Digital communication strategies
- Workflow optimization initiatives
• Proven ability to achieve and measure:
- Performance improvements
- Operational efficiencies
- Patient access enhancements
- Technology adoption outcomes
• Strong analytical, organizational, and leadership capabilities with a focus on continuous improvement and operational excellence.
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