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The Manager of On-Site Registration & Check-in manages daily operations and frontline execution for arrival, check-in, and registration activities across assigned hospital and ambulatory settings, including emergency departments as applicable. This role is accountable for ensuring site teams consistently complete identity verification, demographic and coverage capture, consents, Medicare Secondary Payer (MSP) / coordination of benefits (COB) documentation, and other required registration workflows accurately and timely. The Manager translates enterprise standards into daily work routines, monitors team performance, resolves operational issues, reinforces training and quality expectations, and partners with site leaders, Patient Financial Services, Compliance, strategic business partners, and IT to reduce front-end defects, improve patient experience, and support claim quality.
Qualifications
Education: Bachelor’s degree preferred.
Experience: Minimum of 3 years of revenue cycle leadership experience.
License/Certification/Registration: Not required.
• Strong operational management experience in a multi-site or matrixed healthcare environment.
• Demonstrated ability to:
- Lead frontline operational teams
- Establish clear performance expectations
- Conduct daily follow-up and operational oversight
- Coach and develop team members
- Drive accountability and performance outcomes
• Proven experience monitoring:
- Team productivity
- Quality metrics
- Operational performance indicators
- Service level expectations
• Strong analytical and problem-solving skills, including the ability to:
- Analyze operational issues and trends
- Identify root causes
- Develop and implement practical corrective actions
- Drive continuous process improvement
• Knowledge of patient registration compliance requirements, including:
- Medicare Secondary Payer (MSP) regulations
- Coordination of Benefits (COB)
- Patient consents and acknowledgments
- Required patient notifications
- Registration documentation standards
• Experience supporting:
- Standardized operational workflows
- Compliance-focused processes
- Front-end revenue cycle best practices
- Organizational and operational excellence
• Effective communication and stakeholder management skills, with the ability to collaborate across operational, clinical, and administrative teams.
• Demonstrated commitment to:
- Regulatory compliance
- Audit readiness
- Service quality
- Operational accountability and continuous improvement.
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