Community Engagement Specialist

Overview

Position Summary

Apex Service Partners is seeking a dynamic and locally focused Community Engagement & Social Media Specialist to support our growing presence across the Wisconsin market. This role is responsible for developing engaging, market-specific content while building strong relationships within the communities we serve. The ideal candidate is both creative and strategic, with a passion for storytelling, community involvement, and brand advocacy.

This position will serve as a key connector between our branch teams, customers, and local communities - ensuring our brand is visible, trusted, and actively engaged at the local level.

Key Responsibilities

Content Creation

• Develop, curate, and publish high-quality, locally relevant content across social media platforms, including Facebook, Instagram, X (Twitter), and others
• Maintain a consistent, authentic, and engaging brand voice tailored to each local market
• Capture photo, video, and real-time content from field activities, events, and branch initiatives

Community Outreach

• Act as the primary liaison between Apex branches and their surrounding communities
• Build and maintain strong relationships with local organizations, businesses, and community leaders
• Identify opportunities for partnerships, sponsorships, and grassroots engagement

Local Events & Brand Presence

• Plan, coordinate, and attend local events, including trade shows, sponsorships, and community initiatives
• Represent Apex Service Partners in a professional and positive manner at all times
• Ensure consistent and impactful brand visibility throughout the Wisconsin market

Brand Representation

• Embody Apex’s core values and uphold the highest ethical and professional standards
• Serve as a brand ambassador across all interactions, both online and in-person

Feedback, Reporting & Insights

• Gather customer feedback and market insights from local interactions
• Monitor social media engagement and community sentiment
• Provide regular reporting on performance metrics, local trends, competitor activity, and customer preferences

Training & Support

• Train and support branch personnel on social media best practices and community engagement strategies
• Provide guidance to ensure brand consistency across all location

Qualifications

• Bachelor’s degree in Marketing, Communications, or a related field (preferred)
• Proven experience in social media management, content creation, and community outreach
• Demonstrated ability to develop and maintain a consistent professional or brand voice
• Strong understanding of the business and performance side of social media channels
• Excellent verbal and written communication skills
• Highly interpersonal with the ability to build relationships across diverse audiences
• Strong knowledge of local communities within the Wisconsin market
• Ability to work both independently and collaboratively in a fast-paced environment
• Proficiency with social media platforms, analytics tools, and content creation software
• Valid driver’s license and access to reliable transportation; willingness to travel locally within a 2-hour radius

Why Join Apex Service Partners?

• Be part of a fast-growing, people-first organization
• Play a key role in shaping local brand presence and community impact
• Work in a collaborative environment with opportunities for creativity and innovation
• Competitive compensation and professional growth opportunities