Under the direction and supervision of the Patient Registration Admissions Manager and in accordance with Hospital and Patient Registration Department policies and procedures, oversees the day to day operations of the Patient Registration Department. Requires full understanding and knowledge of all Patient Registration job functions and requirements. Responsible for working with staff to monitor and facilitate the improvement of quality, accuracy, and completeness of patient registration information, insurance verification, insurance pre-certification, and up front collections. Acts as a liaison to various departments within the hospital as well as external agencies. The Lead will participate in hiring, orienting and assigning staff to assure adequate coverage and maintain established productivity and quality standards. Will lead by example, complying with all aspects of the Healing Environment. Will create a vision for the area to ensure staff development and retention and which reflects the vision and values of Finger Lakes Health.
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Qualifications

EDUCATION:
Minimum:
• High School education or equivalent.
• Medical terminology.
Preferred:
• CPT/ICD9 coding.
• Bachelor's degreee, AAS degree, or Technical school in health care or related field.

LICENSE:

PROFESSIONAL CERTIFICATIONS:

WORK EXPERIENCE:
Minimum:
• Two years previous registration or patient accounting experience.
• Knowledge of insurance and regulatory requirements and programs for aged, disabled and uninsured.
• Experience with front end collections.
• Strong analytical and problem solving skills.
Preferred:
• Previous leadership experience.

SKILLS:
Minimum:
• Proficient in word and spreadsheet programs and Web based applications, electronic e-mail, and admissions/medical records/billing systems.
• Experience with other business machines. (EX: fax, copier, plate maker, multi line phones, etc.) • Strong written and verbal communication, organization, telephone and typing skills.
• Demonstrated leadership abilities.
• Demonstrated ability to handle confidential information with discretion and ability to deal with the public in a professional and courteous manner.
• Ability to meet deadlines, manage multiple priorities and enhance the spirit of teamwork through effective role modeling.
Preferred:
• Experience with Microsoft Office products including word, excel and power point.

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