Reporting Specialist II

Position Summary

The purpose of this position is to manage the daily sorting, processing, and distribution of data recorded from the alcohol monitoring devices and associated data management system, to monitoring authorities in accordance with applicable requirements for assigned jurisdictions. Outstanding mindsets in customer service, are key for success in this role. The CRS II will report to the Compliance Supervisor where work is closely managed. The CRS II will also work on projects/matters of limited complexity in a support role. 

Responsibilities 

• Strong understanding in the collection, interpretation, analysis, and dissemination of client data enabling accurate and efficient responses to monitoring authorities and client questions or requests. 
• Ensure efficiency and accuracy in utilizing various company databases to maintain client files while protecting the integrity of data dissemination in accordance with jurisdictional requirements.  
• Ensure the accurate & timely submission of all required reports utilizing our data management system, according to department protocols.
• Support the department with the review of daily data transmission to individual monitoring authorities as assigned.  
• Review for exact and precise data content, format, delivery methods and periodicity. 
• Conduct a follow up process in correcting and transmitting all data within jurisdictional requirements.
• Handle inbound calls accurately and effectively, providing top tier customer service.  
• Manage correspondence efficiently and respond to inquiries accurately and on time.  
• Provide support and training to monitoring authorities in relation to new reports and system changes as required or requested.
• Maintain a cooperative relationship with customers including end users, and monitoring authorities.
• Meet or exceed all deadlines accordingly.
• Other duties as assigned.

Qualifications

• High school diploma or the equivalent.
• Customer service experience required (1+ years).
• Attention to detail.
• Competent oral and written communication skills.
• Adaptability and resourceful thinking for potentially challenging or stressful situations.
• Skilled in computer services, including Microsoft Office and willingness to learn new proprietary systems.
• Capable in analytical and critical thinking skills.
• Outstanding oral and written communication skills.

Physical Demands & Work Environment

The physical demands and work environment described below are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Regularly required to communicate verbally and hear.
• Frequently required to use hands and fingers to handle or feel objects, tools, or controls.
• Occasionally required to stand, walk, sit, reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl.
• Occasionally required to lift and/or move up to 25 pounds.
• Requires close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.
• The noise level in the work environment is usually moderate.

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Employees may be required to perform other job-related duties as assigned by an authorized supervisor. The Company may modify duties, responsibilities, and requirements as needed, including providing reasonable accommodations to qualified individuals with disabilities.

This document does not create an employment contract, implied or otherwise, and employment remains at will.