Customer Service Representative II

Responsibilities

Responsibilities:

• The CSR supports the service and installation departments.
• Answers telephone and directs calls to appropriate department. 
• Processing incoming and outgoing parts. 
• Enters alphabetic, numeric or symbolic data from source documents into computer following format displayed on screen. 
• Compares data entered with source documents to detect errors. 
• Processes purchase orders. 
• Take orders for residential install/service customers. 
• Assist in scheduling and dispatching. 
• Provides backup support for office staf

Qualifications

Skills/Education:

• High School Diploma or GED. 
• One to three years related experience or training; or equivalent combination of education and experience. 
• Mathematical, Reasoning, and Language skills are required. 
• Proficiency in Microsoft Office including Word and Excel.