Field Service Coordinator

The Field Service Coordinator schedules and coordinates field service activities while supporting customers, agents, Field Service Engineers, vendors, and internal teams. The role manages service requests, tracks open tickets, maintains accurate records, and communicates service status. It also supports financial administration by creating vendor purchase orders and auditing service invoices.

Key Responsibilities

• Schedule and dispatch Field Service Engineers for startup, warranty, and service requests.
• Review service requests, coordinate schedules and resources, and monitor open tickets through completion.
• Communicate job requirements, schedules, and status updates to customers, agents, Field Service Engineers, vendors, and internal stakeholders.
• Address service-related questions and escalate issues, exceptions, or scheduling conflicts when appropriate.
• Coordinate replacement parts, materials, and other resources needed to support field activities.
• Create purchase orders for approved vendors, subcontractors, and field service activities.
• Audit service invoices against purchase orders, approved scope, rates, service reports, and supporting documentation; resolve discrepancies before approval.
• Maintain accurate service, dispatch, purchase order, invoice, and related operational records.

Qualifications

• High school diploma or equivalent; associate degree or relevant additional education preferred.
• Experience in service coordination, dispatch, customer service, operations support, purchasing, or a related role.
• Experience creating purchase orders and reviewing vendor or service invoices preferred.
• Proficiency with Microsoft Office and service management or scheduling systems, such as ConnectWise.
• Strong organizational, communication, problem-solving, and follow-through skills.
• Ability to manage multiple priorities accurately while working independently and collaboratively.

Compensation

The position has a compensation package inclusive of base, bonus (if eligible), benefits, 401k contribution, time off, recognition awards and more. This salary range is $60,000-$65,000.

Benefits and Perks

The Highlights:

All around competitive culture where together we strive to:

• Approach each day with a tenacious curiosity
• Communicate openly and honestly- internally and externally
• Work hard, take risks, fail fast…learn and move on
• Embrace diversity and welcome opposing thoughts
• Empower and develop each other
• We have an open and inclusive culture where you’ll learn and grow through programs and resources like:
  • Quarterly company all employee meetings
  • Management and Leadership development
  • Initiatives and special projects with executive leadership exposure
  • Access to top-notch learning courses through LinkedIn Learning
  • Regular manager check-ins to drive performance and career growth 

Our more standard benefits

• Full-time exempt roles have a Permissive Time Off Policy, giving you flexibility to rest, relax and recharge away from work
• Paid Company Holidays
• A comprehensive benefits plan including medical, dental, life, vision, disability, and life insurance 
• 401(k) retirement program with a fully vested immediate company match
• Flexible Spending Account options for pre-tax employee allocations

Equal Opportunity Employer

Current is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided on the basis of qualifications, merit, and business need. At Current, we are Always On and working to improve lives with the industry's most expansive portfolio of sustainable advanced lighting and intelligent controls that reliably meet our customers' needs. Learn more at CurrentLighting.com