Veterinary Hospital Administrator

Description

Position Overview:

Points East Veterinary Emergency Hospital of Greenville is seeking a Hospital Administrator to lead our established emergency hospital in Greenville, North Carolina. This hospital, with a tenured veterinarian and support team, has served Eastern North Carolina for twenty years. Hospital hours: WEEKNIGHTS 6pm-8am. WEEKENDS 24 Hours. HOLIDAYS 24 Hours.

Working in close partnership with the partner veterinarian Paige Harrington, DVM, the Director of Operations, and Director of Team Development, the Hospital Administrator, a new role for the hospital, will lead this team, growing it into its next chapter.

This is an exciting opportunity to step into a leadership role where your impact will affect the region’s veterinary medicine. You will oversee all non-clinical operations, including team development, financial performance, client experience, and process optimization.

Why Greenville?

Greenville, a growing city in Eastern NC, is home to East Carolina University, ECU Health - a large tertiary human hospital, Grady White Boats, Thermo Fisher Scientific, and a burgeoning downtown. Be close to the water, university culture, and a favorable cost of living. Points East Veterinary Emergency Hospital has sister hospitals in Wilson and Fayetteville that support one another with a unified management team. We are known for our supportive culture, wide spectrum of care, and people-first focus.

You will be instrumental in:

• Building and leading a high-performing, dedicated team
• Partnering with medical leadership to align operational and clinical goals
• Establishing efficient workflows and scalable systems
• Driving financial performance and accountability
• Creating a culture rooted in collaboration, accountability, and servant leadership

Ideal Candidate:

• Can make decisions quickly and confidently to keep the hospital moving forward
• Is resourceful and can find solutions to non-standard situations
• Possesses resilience and can move through difficult situations
• Enjoys directing and planning daily workflow and operational processes
• Is skilled in conflict management with the ability to diffuse tense situations
• Is naturally empathetic and craves connections with team members and clients
• Enjoys unpredictable fast-paced days with broad responsibilities

Responsibilities:

• Oversee and manage a growing team of veterinary professionals from veterinary assistants to veterinarians
• Function as the daily decision-maker and “go-to” resource to address issues while working to create systems to reduce preventable ones
• Help develop and optimize workflow into consistent and methodical processes while promoting team buy-in
• Work closely to develop a healthy and sustainable organizational structure to reach the full potential of the team and each of its members
• Serve as a culture champion and lead by example with a positive “can-do” outlook
• Guide, manage, and develop managers and promote a collective effort
• Continually challenge the ceiling on client experience and team development

Experience and Education:

• Experience preferably in a human or veterinary healthcare
• Bachelor’s degree or equivalent experience required
• Excellent written and verbal communication skills
• Advanced problem-solving and critical thinking skills with a high aptitude for learning

Perks and benefits include:

• Tuition assistance
• A choice between two medical plans with prescription drug benefits
• Dental and vision coverage available
• 401(k) Savings Plan with employer match, including immediate vesting
• Life insurance for yourself, spouse and eligible dependents available
• Paid time off / holidays
• Health Savings Account available
• Short term disability available
• Supplemental critical illness and accident plans available
• Uniform allowance
• Continuing education allowance for credentialed technicians
• Employee assistance program

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.