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Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
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Job Summary
Provides scheduling coverage for the Hadley Rehabilitation location and additional off-site rehabilitation locations as needed. This is a 40-hour-per-week position, Monday through Friday, with responsibility for closing shifts.The Patient Access Representative is responsible for performing various duties involved in admitting in-patients, out-patients, emergency patients, and clinic patients. This includes cashiering and pre-certification verification, acting as a custodian of patient valuables and safekeeping, maintaining petty cash fund, assisting in the resolution of admission, billing, or other problems related to the collection of an account balance, as well as maintaining Patient Access Services Department records and statistics.
This position reports to the Patient Access Services Supervisor and operates within established organizational and departmental policies and procedures.
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Qualifications
MINIMUM REQUIREMENTS:Ā
High school diploma or equivalent required
One (1) to three (3) years administrative and in-person customer service experience required, preferably in a health care setting; patient access services experience preferred.
Knowledge, Skills and Abilities:
Knowledge of medical terminology and insurance verification procedures.
Strong customer service skills, including the ability to resolve customer complaints and issues in a professional manner.
Excellent communication skills, both written and verbal.
Ability to work well in a fast-paced environment.
Ability to work effectively in a team-oriented setting.
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Additional Job Details (if applicable)
ESSENTIAL JOB FUNCTIONS:Ā
Greet patients and families in a professional and welcoming manner.
Verify insurance coverage and pre-authorization requirements.
Collect and enter patient demographics and insurance information into electronic medical records.
Ensure accurate and complete collection of patient demographic and insurance information.
Obtain necessary signatures for consent and authorization forms.
Resolve insurance and billing-related issues.
Maintain a high level of customer service and work to resolve customer complaints and issues in a timely and professional manner.
Adhere to all HIPAA regulations and patient confidentiality guidelines.
Performs other duties as assigned.
Complies with all policies and standards.
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Remote Type
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Work Location
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Scheduled Weekly Hours
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Employee Type
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Work Shift
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Pay Range
$19.81 - $28.30/Hourly
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Grade
3
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EEO Statement:
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Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership ālooks likeā by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
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