Universal Banking Supervisor

First Western Bank is currently looking for a full-time Universal Banking Supervisor at our new Harrisburg, SD location. 

At First Western Bank, we're more than a bank. We're a family-owned organization with a proud history of helping customers, businesses, and communities thrive. As we expand into Harrisburg, South Dakota, we're looking for talented individuals who are passionate about building relationships, delivering exceptional customer service, and making a difference in their community.

Founded in 1964, First Western Bank has built its reputation on community stewardship, respect, excellence, dedication to customers, integrity, and trust. Team members who join our new Harrisburg location will have a unique opportunity to help establish our presence, build lasting customer relationships, and shape our reputation in one of South Dakota's fastest-growing communities.

If you're looking for a career where you can make an impact, grow professionally, and help build First Western Bank's future in Harrisburg, we'd love to have you apply!

UNIVERSAL BANKING SUPERVISOR OVERVIEW: 

Position supervises, trains and evaluates Universal Bankers and promotes an active sales and service environment by assigning work and resolving problems that arise in daily operations. Responsible for providing customer service through prompt, courteous and accurate delivery of bank services and transactions. 

• Supervise Universal Bankers at respective location
• Assist with the hiring and training of Universal Bankers 
• Communicate policies and procedures to staff and schedules staff meetings
• Prepare Universal Banker and Teller work schedules and approve staff hours on ADP portal
• Prepare and deliver annual performance evaluations and salary reviews for direct reports
• Maintain cash supply for branch vault through the Federal Reserve
• Greet visitors and customers in a courteous manner and with a welcoming smile
• Establish solid customer relationships through identifying needs, providing creative and best solutions for customers, and using cross-sell and referral opportunities
• Open new accounts, assist customers with changes and updates to existing accounts
• Handle unique customer transactions and resolve more difficult customer inquiries
• Partner with First Western’s marketing department to plan and execute outreach events, giveaways, and career fair participation to engage NDSU students and strengthen the bank’s brand presence on campus 

UNIVERSAL BANKING SUPERVISOR QUALIFICATIONS

• Associate's degree in accounting, Business, Finance or related field preferred; or equivalent work experience
• Two years of experience in financial services or other retail type industry involving client interaction required  
• Supervisory experience preferred
• Knowledge of banking regulations and compliance
• Knowledge of customer service principles and practices

UNIVERSAL BANKING SUPERVISOR COMPETENCIES

• Building Relationships – able to grow and maintain strong long-term customer relationships.
• Communication – excellent written and verbal communication skills to clearly convey information to diverse audiences.
• Customer Focus – able to understand customer needs and promote the value of the bank’s products and services.
• Detail Oriented – able to complete assigned work thoroughly and accurately.
• Emotional Intelligence – can navigate difficult situations with empathy and understanding, fostering positive relationships.
• Interpersonal Skills – can communicate and interact with others in a way that promotes mutual respect and trust.
• Teamwork – proven ability to work collaboratively in a team environment to achieve common goals.
• Willingness to Learn – open to new ideas, seeks opportunities to expand knowledge and skills, actively participates in training programs, and seeks feedback to enhance performance.
• Technology - skilled in Microsoft Office (Publisher, Power Point, Word, Excel, Outlook), and social media platforms.

First Western Bank & Trust is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, or veteran status.