Medical Secretary / Assistant

Saint Francis Hospital and Medical Center a member of Trinity Health Of New England is looking for a Medical Assistant-Secretary to join our Outpatient Heart Failure team.

The Medical Assistant / Secretary functions in a supportive role of the healthcare team and is responsible for providing exceptional customer service and care to all patients and clients in the Hoffman Heart and Vascular Institute and is responsible for the coordination of administrative tasks and clinical support for the Physicians and Practitioners. The Medical Secretary has administrative responsibilities for approximately 30% of the time and Clinical responsibilities account for approximately 70% of the time.

What will you do: 

• Performs patient greeting and check in
• Manages all incoming calls and provides exceptional customer service in person and over the phone with patient, staff and family members and triaging phone calls as appropriate
• Schedules appointments and procedures for exams and regularly communicating with office staff
• Prepares and maintains patient charts and obtains pre-certifications and authorizations for patients’ exams
• Coordinates daily patient flow. Rooms patient (including documenting chief complaint, allergy, vitals, medication)
• Explains test procedures to patients and interprets purpose as directed by physician
• Maintains proficiency with office computer systems. Performs clerical duties in a fast-paced environment
• Supports clinical staff with clerical tasks with positive energy

Minimum Qualifications

• Associate degree
• Medical Assistant Certificate preferred
• CPR certified
• Minimum of one-year experience in hospital, medical environment, or health related field preferred
• Good interpersonal skills, knowledge of outpatient routines/procedures, good judgment appropriate to assigned responsibilities

Highlights

• Full Time - 40 hours 8am - 4:30.
• Hartford Clinic Location with possible travel to satellite locations in the surrounding area one-two times per week.
• Become a valued member of an excellent, dedicated health care team.
• Engaged leadership.
• Competitive Compensation and excellent benefits available on first day
• No holidays/weekends/nights

Facility Information

Saint Francis Hospital is committed to exceeding the expectations of our patients and families by providing world-class service in a progressive, people-centered, compassionate health care environment.   We are licensed for 617 beds and 65 bassinets, are a major teaching hospital and the largest Catholic hospital in New England.