Patient Encounter Rep (Front Desk)

Summary: Under general supervision and according to established policies and procedures, provides a variety of specialized services in support of the operations of their assigned clinic. May check in scheduled and walk-in patients to the clinic, answer telephone and route calls, enter demographic, insurance and scans all demographic information into the chart. Check patients out of the clinic and perform patient follow-up as necessary. May perform other clerical duties related to collection, deposit & recording of clinic revenue.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Welcomes and greets patients and visitors, in person or on the telephone answering or referring patient inquiries.
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Maintains patient account information by obtaining, recording, and updating personal data.
• If asked, help train current and new hires on day-to-day operations of the clinic flow.
• Verifies patients’ insurance and copay; obtains revenue by recording and updating financial information; and records and collects patient charges, deductibles, and co- insurance payments.
• Log and batch credit card receipts and run reports from credit card machine daily; balance and reconcile revenue against posted payments.
• Maintains business office inventory and equipment by checking stock to determine inventory level; and anticipating needed supplies.
• Helps patients in distress by responding to emergencies.
• Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
• Ensures completeness of patient forms; and protects patients' rights by maintaining confidentiality of personal and financial information.
• Maintains operations by following policies and procedures; reporting needed changes.