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To be considered for this position you must complete the state application and attach all required documents through the Montana State Careers site at www.statecareers.mt.gov.
The Montana Department of Public Health and Human Services (DPHHS) has a career opportunity within the Human & Community Services / Policy Systems Division.
The Human and Community Services mission is to support the strengths of families and communities by promoting employment and providing assistance necessary to help families and individuals meet basic needs and work their way out of poverty.
This Program Monitor position ensures quality assurance of contracted service providers’ performance, determinations of eligibility for public assistance, reporting and data management. Reviews are conducted through desk reviews and may be conducted on-site. This position provides technical assistance with policy and business processes, reviews cases for employment and training and TANF eligibility for correct applications, while delivering innovative solutions, exceptional customer service and trusted results. This position works with department staff to implement and continuously improve business processes and policy to ensure the best employment and training program and services for low-income Montanans.
Why Join DPHHS
Our mission at DPHHS is serving Montanans in their communities to improve health, safety, well-being, and empower independence. By joining our department, you will have the opportunity to perform meaningful work in public service to our state and its residents.
The State of Montana's comprehensive benefits package includes healthcare coverage, retirement plans, paid vacation, sick leave, and holidays, work/life balance, and eligibility to participate in the Public Service Loan Forgiveness (PSLF) program. In addition, DPHHS is the largest state agency with a wide range of advancement opportunities whether you are joining the workforce or have several years of experience.
Qualifications for this Career Opportunity
· Knowledge of TANF including eligibility and employment and training programs.
· General knowledge of public assistance programs.
· Excellent written and verbal communication skills including public speaking.
· Negotiation and conflict management skills.
· Excellent interpersonal, time management, customer service, and organizational skills.
· Ability to identify problems, conduct research to develop and implement solutions.
· Ability to provide training to large and small groups.
· Ability to develop constructive and cooperative working relationships with others.
· Ability to operate a personal computer and general office equipment as necessary to complete essential functions, including using spreadsheets, word processing, database, email, internet and other computer programs.
· Proficiency in basic and advanced Excel functions, data management skills, and Microsoft Word.
· Proficiency in the use of Combined Health Information and Montana Eligibility System (CHIMES).
Meet minimum qualifications:
· Bachelor’s degree in human services or related field.
· Three years of job-related work experience in public assistance or employment and training programs.
· Other combinations of directly related education and experience may be considered on a case-by-case basis.
How to Apply
To be considered for a DPHHS position, submit the following required documents with your application on the State of Montana Careers website. When submitting the required documents, you must check the "relevant document" box to ensure your attachments are uploaded correctly to your application for this position.
Cover Letter
Resume
References
Successful applicants will be subject to background checks relevant to the position and must pass reference checks before an offer will be extended. DPHHS is an equal opportunity employer. Women, minorities, and people with disabilities are encouraged to apply. For a copy of the full job description or if you need a reasonable accommodation in the application or hiring process, contact DPHHS Human Resources listed below.
Additional Information
This position may be eligible for partial telework within the state of Montana. Specific conditions will be provided by the supervisor and must adhere to state policy.
This position may be eligible for a statutory $1.00 an hour base pay increase effective July 1, 2026.
The primary location for this position is Helena. Other locations are up for consideration contingent on available workspace. Specific conditions will be provided by the supervisor and must adhere to state and DPHHS policies.
Learn more about this Employer on their Career Site
