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POSITION SUMMARY
This is a full-time, non-exempt position reporting directly to the Housekeeping Shift Supervisor and/or, in their absence, to the Facilities Maintenance Director, Assistant Director, or Housekeeping Manager. This position serves as a Facilities Housekeeper/Floor Care Technician for Sun City Anthem Community Association.
The role is responsible for maintaining the overall cleanliness, safety, and appearance of all facilities, including clubrooms, common areas, and flooring surfaces. This includes general custodial duties as well as specialized floor care functions such as auto-scrubbing, stripping, waxing, carpet care, and operation of cleaning equipment.
The position plays a key role in ensuring a clean, safe, and welcoming environment for residents, staff, and visitors, while performing all duties in accordance with Association standards, safety protocols, and operational expectations.
SKILLS AND ABILITY
- Ability to multi-task and manage time effectively in a fast-paced environment
- Ability to work independently with minimal supervision and complete assignments within deadlines
- Strong attention to detail with a high level of organization and accuracy
- Dependable, self-motivated, and able to prioritize tasks effectively
- Ability to maintain professionalism and a positive attitude in all work environments
- Strong customer service skills with the ability to interact effectively with residents, guests, and staff
- Ability to communicate clearly and effectively, both verbally and in writing, including use of phone, email, and two-way radio
- Ability to work collaboratively as part of a team and coordinate tasks with other departments
- Ability to remain flexible and adapt to changing priorities, interruptions, and operational needs
- Ability to work under pressure, meet time constraints, and handle multiple tasks simultaneously
- Ability to exercise good judgment, reasoning, and discretion when handling situations or sensitive information
- Knowledge of and ability to follow safety procedures, policies, and guidelines, including proper handling of cleaning chemicals and equipment
- Ability to operate and maintain custodial and floor care equipment following proper training
- Ability to understand and follow written and verbal instructions
- Ability to work in small or confined spaces and in varying environmental conditions
- Ability to maintain regular attendance and work a flexible schedule, including weekends and holidays
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES
Essential responsibilities may include; but are not limited to the following:
General Custodial & Housekeeping Duties
- Perform custodial services across all facilities, including indoor and outdoor assigned areas
- Sweep, mop, vacuum, dust, wipe surfaces, clean restrooms, locker rooms, and shower areas
- Empty trash receptacles and maintain cleanliness of common areas
- Clean glass, mirrors, furniture, and fixtures
- Stock and maintain supplies in restrooms and locker rooms
- Perform light maintenance duties, as needed
Floor Care & Specialized Cleaning
- Perform floor maintenance including auto-scrubbing, stripping, waxing, buffing, and polishing, as scheduled.
- Maintain and restore flooring surfaces to ensure cleanliness, safety, and appearance
- Perform carpet care including spot cleaning, extraction, shampooing, and deodorizing
- Address stains and high-traffic areas using appropriate cleaning methods and solutions
Equipment Operation & Maintenance
- Operate and maintain cleaning equipment including auto scrubbers, buffers, burnishers, extractors, vacuums, and other custodial tools
- Perform routine equipment checks and minor maintenance to ensure proper functionality
- Utilize cleaning chemicals in accordance with Safety Data Sheets (SDS) and company procedures
Safety, Compliance & Emergency Response
- Perform emergency clean-up, including biohazards and broken glass
- Follow all safety protocols, including proper use of personal protective equipment (PPE)
- Adhere to all Association policies, procedures, and safety guidelines
- Maintain awareness of surroundings and report safety hazards, maintenance issues, or unusual conditions to supervisors
- Ensure proper handling, storage, and labeling of cleaning materials and chemicals
Team Support & Operational Responsibilities
- Coordinate with housekeeping and facilities teams to prioritize and complete assignments
- Document completed work, maintain logs/checklists, and communicate updates or issues to supervisors
- Assist with housekeeping and departmental projects as needed
- Demonstrate reliable attendance and flexibility to work varying schedules, including weekends and holidays
- Check and respond to communications (email, radio, etc.) as required
Customer Service & Community Engagement
- Provide professional and courteous service to residents, guests, and staff
- Maintain a positive attitude and respond appropriately to requests and concerns
- Support the mission, values, and service standards of the Association
PHYSICAL REQUIREMENTS
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position, with or without reasonable accommodation.
- Perform physical activities such as standing, walking, stooping, kneeling, bending, climbing, grasping, pushing, and pulling throughout the workday
- Lift, carry, and move objects weighing up to 80 lbs on a frequent basis
- Remain standing and active for extended periods of time
- Ascend and descend stairs and ladders, and work at heights of up to 20 feet using ladders or mechanical lifts
- Work in small or confined spaces as needed
- Operate a vehicle safely under various conditions
- Work indoors and outdoors in varying environmental conditions, including exposure to heat, cold, wind, rain, and fluorescent lighting
- Use manual dexterity and visual acuity to operate tools, equipment, and basic office devices (e.g., computer, phone, radio)
- Read and interpret written materials, including small or faint print, with or without corrective lenses
- Communicate clearly and effectively, including exchanging information via phone, email, and two-way radio
- Hear and distinguish sounds necessary for communication and safety
- Work flexible schedules, including extended hours, weekends, and holidays as needed
WORKING CONDITIONS
This position is primarily performed indoors, with occasional work outdoors as needed. Indoor work is conducted under standard lighting conditions, while outdoor work may involve exposure to varying weather conditions, including wind, rain, cold, wet, and extreme heat.
EQUIPMENT USED
- Custodial and floor care equipment, including but not limited to auto scrubbers, buffers, burnishers, extractors, vacuums, floor polishers, mops, and brooms
- Cleaning tools and supplies, including chemicals and safety equipment as required by SDS and OSHA guidelines
- Motorized equipment and vehicles, including golf carts and Association vehicles
- Basic office equipment, including computer, printer, copier, fax, scanner, and telephone systems
- Communication devices, including multi-line phones, two-way radios, and related equipment
REQUIRED EDUCATION, TRAINING, AND WORK EXPERIENCE
- High School Graduate or its equivalent.
- Previous work experience in maintenance or custodial field preferred.
- Possess a valid Nevada Driver’s License
- Valid Nevada state issued driver’s license with an acceptable driving record.
SAFETY
Incumbents are required to comply with established safe work practices and attend all safety-related training provided or made available by the Association.
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