Coordinator, Audience Services

Position Title:

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Position Type:

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About the Role:

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• Manage box office operations, including answering phones and emails, processing ticket sales, and assisting patrons

• Supervise and train 4–8 work-study student employees, including scheduling and performance oversight.

• Coordinate front-of-house operations for ticketed SOTA events, including usher management and patron services.

• Maintain ticketing records, attendance data, and provide administrative support for events.

• Report to the SOTA Events Manager and assist with process improvements and operational planning.

KNOWLEDGE, SKILLS AND ABILITIES (KSAs):

• Experience in supervision of employees (preferably student employees)

• Experience with computerized ticketing software; NKU uses VBO (Virtual Box Office)

• Proficiency with Microsoft Office suite of software, especially Word, Excel and Teams.

• Excellent written and verbal communication skills. 

• Impeccable customer service, time management, analytical and problem-solving skills. 

• Understanding and support of the values and missions of Northern Kentucky University and the School of the Arts.

 EDUCATION AND EXPERIENCE:

• This position requires a bachelor’s degree in theatre, business or accounting and one year of related work experience.

• The acceptable equivalency would be an associate’s degree in theatre, business or accounting plus 2 years of related work experience

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Posted Salary:

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Work Environment & Physical Demands:

Ability to lift approximately 25 lbs. This job involves setting up outdoor signage before productions to assist patron access to the building.