Workforce Management Analyst

Job Description

The Retail Operations Analyst helps support the planning, coordination, and execution of operational initiatives between the corporate office and field teams. This role partners cross-functionally to drive consistent execution, ensure alignment with business priorities, and support the successful rollout of projects, pilots, and process improvements across the field.

Responsibilities

• Evaluate retail processes (labor, inventory flow, service execution, merchandising, etc.) to identify inefficiencies, risks, and improvement opportunities
• Lead continuous improvement initiatives that simplify operations, reduce workload friction, and improve consistency across stores
• Document and standardize SOPs, best practices, and operational playbooks to support scalable execution
• Partner with field leadership to pilot process changes, measure results, and support successful rollouts
• Manage operational projects end-to-end, including timelines, milestones, risks, deliverables, and follow-up actions
• Support demand planning, forecasting, and purchase order coordination to ensure product and materials align with operational needs
• Serve as a cross-functional point of contact for project communication, updates, and issue resolution

Skills and Knowledge

Qualifications

• 2-4 years of experience in store/ retail operations, project coordination or related role
• Bachelor’s degree in Business, Operations, Supply Chain, or related field preferred
• Experience with NetSuite or other ERP systems preferred

Physical Requirements

• Ability to operate a computer, keyboard, mouse, and other standard office equipment
• Able to clearly view and read information on a computer screen
• Occasionally lift or move items up to 15 pounds

Location

• On-site in Lenexa, KS

Pay Range