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Position Summary
The CSA greets customers and ensures a smooth car rental transaction by following all SOPs and work instructions. The CSA offers optional supplementary products, handles phone and counter inquiries, addresses customer concerns, and guides customers through the rental transaction.
Key Responsibilities
- Handle rental car transactions to accommodate customers
- Use effective sales techniques to encourage customers to utilize service options
- Receive telephone calls and handle or route customer-related issues
- Complete, review, and submit various reports to the supervisor or manager
- Maintain and update rental agreement files
- Enter and maintain information in location logs
- Complete car exchange requests in the computer system
- Communicate with shuttle drivers
- Perform additional responsibilities as assigned or required
Qualifications
Required
- Must show proof of a valid driver’s license and satisfactory (Motor Vehicle Report (MVR)
- Must be 21 years of age or have held a driver's license for 3 years
- Excellent communication skills
- Excellent problem-solving skills
- Basic computer skills, including data entry, typing, and some experience with Microsoft Word and Excel
- Ability to complete tasks with precision, speed, and a positive attitude
- Ability to work well with a team
- Customer service and sales orientation
- Passion for helping others
- High school diploma or equivalent
Management Responsibilities
This position has no direct supervisory responsibilities. This position reports to the Counter Supervisor and Location Manager.
Work Environment & Physical Requirements
- Prolonged periods of sitting, working on a computer, twisting, bending, and walking; getting in and out of vehicles, driving, and inspecting vehicles
- May require periods of servicing and cleaning vehicles, lifting cleaning equipment, and using cleaning products
Benefits
- Comprehensive Medical, Dental, Vision
- 401(k) Retirement Savings
- 401(k) matching
- Flexible spending account
- Health savings account
- Life insurance
- Paid time off (PTO)
- Retirement plan
- Employee Assistance Program
- Employee Discounts
- On-the-job training
- Opportunities for advancement
- Referral Program
Our Core Values – C.A.R.S.
Throughout over 30 years in business, we’ve learned that every organizational journey has twists and turns, bumps in the road, and even detours. That’s why it is important to have guiding principles to orient us in our drive for success.
Our core values of Consistency, Accountability, Relationships, and Service (C.A.R.S. for short) are the cardinal directions of our organizational compass, and they create an easy-to-remember acronym to guide how we engage with customers, business partners, and all members of the GSPT team.
We are looking for enthusiastic, friendly individuals who enjoy engaging with customers and are eager to drive the business while offering outstanding service with a focus on making every car rental experience memorable.
Equal Opportunity Employment
GSP Transportation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by applicable federal, state, or local law.
Disclaimer
This job description describes the general nature and level of work performed. Duties and responsibilities may change at any time with or without notice based on business needs. This description does not constitute a contract of employment.
Must be flexible with work schedule.
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