Service Center Coordinator

Our Offer to You

Volvo Group offers the opportunity to work in a dynamic and team-focused environment in a company that is well known for its state-of-the-art company culture and benefits. Our culture is about how we interact with each other, our customers, and with society as a whole. It helps us to achieve our business objectives, is firmly rooted in our history, and is critical to our company’s long-term success. It is the foundation on which everything else is built.

Volvo Group is defined by a set of five carefully chosen values, which include Customer Success, Trust, Passion, Change, and Performance. These values are a major force in guiding our day-to-day behavior and drive our decision making at all levels of the organization. Our values are easy to understand, and yet fundamentally important. They express our shared beliefs across countries and entities to form the basis for a high-performing culture that can help maximize the full potential of the organization.

Would you like to be a part of our team and join us on our journey?

Service Operations & Technology (SO&T) is the organization within the Volvo Group that secures and develops the service operations and technical solutions our customers depend on, every day, across the globe, for all brands of the Group. We sit at the heart of the Volvo Group’s service ambition, enabling uptime, trust, profitability, and sustainable growth for customers across the globe.

The world around us is changing fast, and the service business is becoming one of the most strategic growth areas for the Volvo Group. SO&T turns this momentum into action by translating strategy into concrete solutions and stable operations. Guided by a clear Customer First mindset, we work side by side with commercial and operational teams to secure uptime, create transparency, and deliver scalable, data‑driven services that unlock new business models and support a competitive, segmented offer.

Resilience and sustainability are built into everything we do. We design and run robust, AI‑enabled processes and systems that strengthen the end‑to‑end value chain, increase flexibility, and ensure we are always ready when our customers need us. At the same time, we actively contribute to the Volvo Group’s sustainability transformation by enabling circular and electromobility services, reducing emissions and waste in our operations, and helping shape a service ecosystem that is better for our people, our planet, and our company.

What you will be doing

The Customer Service Center Coordinator serves as the frontline representative of the company, responsible for delivering exceptional service experiences to customers through various communication channels such as phone, email, and forms. This person resolves inquiries, issues, and requests efficiently while maintaining a professional and empathetic demeanor, ensuring customer satisfaction and loyalty.
You will become a front-line member of Service Center team that provides a blend of customer service as well as problem solving specialist for a range of customer requirements.

Our goal is to continually improve customer experience. Volvo customer Service Center utilizes different systems to conduct customer interactions via phone and email. The Service Center Coordinator role is critical in capturing the voice of the customer and strives to provide the best possible customer experience, while meeting or exceeding customer expectations. 
You will report to the Service Center Supervisor, and will be based out of Byhalia, Mississippi.

The hours for this position are Monday through Friday, 8:00AM to 5:00PM office.

Responsibilities will include:

•    Act as the primary quality contact for customers, ensuring professional and timely communication regarding quality concerns and complaints.
•    Investigate customer quality issues using structured problem-solving methodologies (8D, 5 Why, Root Cause Analysis) and coordinate corrective actions.
•    Maintain strong knowledge of Quality Management Systems, customer requirements, and applicable industry standards.
•    Analyze quality data, identify trends, and provide clear reports and updates to customers and internal stakeholders.
•    Collaborate cross-functionally with Operations, Engineering, Supply Chain, and Customer Service teams to resolve quality issues and drive continuous improvement.
•    Manage customer expectations, build trust, and maintain positive customer relationships during issue resolution.
•    Ensure accurate documentation, compliance with quality procedures, and timely closure of customer complaints.
•    Demonstrate strong analytical skills, attention to detail, customer focus, accountability, and the ability to manage multiple priorities in a fast-paced environment.
•    Investigate and resolve issues related to shortages, overages, damages, wrong shipments, returns, expedited freight, inventory discrepancies, and transportation concerns.

Minimum Education and Experience:

•    The ideal candidate for this position has a bachelor’s degree or equivalent. 
•    Two plus years’ experience with Supply Chain and/or Customer Service operations required
•    Excellent written and oral communication skills in English is required, as English is the primary language