Studio Manager

 

About the Role

Stretch Zone is seeking an experienced, assertive, and business-minded Studio Manager to lead daily operations, drive membership revenue, and command respect across our entire studio. In this role, you will serve as the top operational authority on-site—managing both front-desk sales personnel and certified stretch practitioners, enforcing accountability, and creating a high-performance culture centered on member results.

Schedule & Hours

·       Schedule: Tuesday – Friday (1:00 PM – 8:00 PM) & Saturday (8:00 AM – 4:00 PM)

·       Total Hours: 36 hours per week (Full-Time)

·       Days Off: Sunday & Monday

Key Responsibilities

·       Total Studio Leadership & Direct Oversight: Supervise and lead the entire studio roster, including the Lead Sales Associate (LSA), sales staff, and stretching practitioners. Ensure flawless shift coverage, handle master scheduling, and resolve day-to-day operational hurdles.

·       Team Accountability & Development: Establish high performance standards, conduct regular one-on-ones, address underperformance swiftly and directly, and mentor standout practitioners for future floor-leadership opportunities.

·       Revenue & Sales Growth: Own studio revenue targets, conversion rates, and retention KPIs. Manage lead follow-up systems, guide the front-desk sales team, and drive local grassroots marketing initiatives.

·       Operational Continuity & Daily Handovers: Lead structured daily mid-shift syncs with the morning Lead Sales Associate to review conversion data, transition floor management, and ensure consistent brand execution across all shifts.

·       Member Service & Facility Standards: Resolve escalated client inquiries with authority and professionalism, uphold rigorous cleanliness standards, and ensure brand-aligned customer experiences throughout every session.

Qualifications & Ideal Profile

·       Proven Leadership Experience: 3+ years of direct supervisory or management experience in a fitness, wellness, retail, or service-driven environment.

·       Strong Command & Maturity: A decisive, mature leader with the natural confidence to command respect, enforce workplace accountability, and manage a diverse team of sales associates and practitioners.

·       Sales & Business Acumen: Demonstrated success in meeting sales quotas, tracking conversion metrics (KPIs), managing schedules, and understanding studio P&L drivers.

·       Communication & Conflict Resolution: Clear, direct communication skills with the ability to provide constructive feedback, de-escalate customer concerns, and maintain a unified team dynamic.

·       Schedule Commitment: Full availability to work the required 36-hour Tuesday through Saturday shift schedule without conflict.

What We Offer

·       Competitive base salary plus performance-based commissions and monthly bonuses

·       Clear advancement roadmap toward multi-unit and regional leadership

·       Paid time off (PTO) and paid holidays

·       Paid management, systems, and on-the-job operational training

·       Complimentary employee stretch sessions

·       Regular team-building lunches, events, and wellness perks

About Stretch Zone

Stretch Zone is the pioneer in practitioner-assisted stretching, utilizing patented equipment and proprietary neuromuscular protocols to enhance mobility, improve athletic performance, and change lives. We cultivate an energetic, purpose-driven workplace where high standards, personal accountability, and community well-being go hand in hand.