Discharge Coordinator, Behavioral Health

Facility Name: Valley Springs Behavioral Health

Position: Discharge Coordinator

schedule: Monday – Friday 8am – 430pm

Shift: Full-Time Days 

Your experience matters 

Valley Springs Behavioral Health Hospital is operated jointly with Lifepoint Behavioral Health and Baystate Health. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Discharge Coordinator joining our team, you’re embracing our promise to provide superior patient care that exceeds industry standards as well as patient expectations. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

 More about our team 

Valley Springs Behavioral Health Hospital offers compassionate, high-quality inpatient and outpatient mental health and co-occurring treatment for teens, adults, and seniors. Valley Springs Behavioral Health Hospital, a state-of-the-art, 150-bed hospital operated jointly with Lifepoint Behavioral Health and Baystate Health, in Holyoke, MA. Programs include inpatient mental health and co-occurring treatment, Partial Hospitalization Programs (PHP), and Intensive Outpatient Programs (IOP). 

 How you’ll contribute 

The Discharge Coordinator is responsible for aftercare coordination, treatment planning support, and communication with patients, families, and providers to ensure continuity of care following discharge from inpatient treatment. This role also supports crisis intervention and interdisciplinary collaboration within the behavioral health settings. 

Essential Functions:

• Provide aftercare coordination for patients requiring ongoing medical or psychosocial support post-discharge.
• Create and maintain updated community resource listings for aftercare services.
• Actively participate in the treatment planning process by scheduling aftercare appointments identified by the patient’s provider and therapist.
• Provide patients and families with resource information related to future care needs.
• Communicate proactively with clients, families, aftercare providers, and referral sources.
• Draft comprehensive discharge summaries and contracts for each assigned patient.
• Collaborate with the interdisciplinary team including physicians, utilization review, and nursing staff.
• Complete all required hospital and patient documentation thoroughly and in a timely manner.
• Apply appropriate crisis intervention and de-escalation skills during emergencies.
• Maintain confidentiality and ensure all HIPAA standards are upheld.
• Demonstrate working knowledge of clinical regulations including TJC, Medicaid, and state/federal laws

Why join us 

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers: 

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.

Education/Certification

• Education: Bachelor’s degree in social work, Counseling or equivalent required. Experience may be substituted for education.
• Certifications: CPR and De-escalation certification required or obtain within 30 days of hire.

 Hourly range: $20.56 - 27.75

EEOC Statement

“Lifepoint Behavioral Health is an Equal Opportunity Employer. Lifepoint Behavioral Health is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.”