Business Platform Manager

Under the direction of the Manager, this position is responsible for maximizing the efficiency, quality, and user experience of processes and systems that support departmental operations. The role identifies opportunities for process redesign, oversees the development and implementation of improvement initiatives, and ensures ongoing monitoring and optimization of systems and workflows. This position manages all business aspects related to the implementation and ongoing support of key platforms and serves as the primary liaison with external vendors. Where new solutions are needed, this position leads the identification, evaluation, and integration of vendor systems that align with the organization’s strategic objectives. Responsibilities include process documentation, budgeting, planning, and executing process and system improvement initiatives across the department.