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- Category Strategy and Planning
- Partner with the Chief Procurement Officer (CPO) and operations leadership to develop multi-year category strategies for Healthcare operations vendors.
- Lead execution of operations vendor strategy, ensuring alignment with enterprise architecture, digital transformation, and cybersecurity priorities.
- Coordinate with operations leadership on vendor demand planning, technology roadmaps, product lifecycles, and modernization efforts.
- Conduct market research and stay up to date with current trends across operational vendors and products.
- Identify cost optimization, rationalization, standardization, and risk mitigation opportunities.
- Strategic Sourcing and Contracting
- Lead sourcing, competitive events (RFx), and negotiation of complex healthcare operations contracts ($1M-$5M+) including requirements definition, supplier evaluation, and award recommendations.
- Structure and negotiate commercial terms (PMPY, tiered pricing, FTE-based, shared savings, performance-based models).
- Ensure strong contractual language including SLAs, KPIs, auditing, data privacy, regulatory compliance, etc.
- Drive renewals, amendments, and re-negotiations to optimize total cost of ownership.
- Vendor Governance and Performance Oversight
- Provide vendor oversight for Health Operations suppliers, owning commercial performance of vendors, including cost, value realization, and contract adherence.
- Partner with business owners and/or vendor managers to ensure alignment between financial outcomes and operational performance.
- Partner with Vendor Managers and Health Operations owners to ensure governance, QBRs, continuous improvement, and issue resolution.
- Support privacy, cybersecurity, third‑party risk, and regulatory compliance assessments.
- Â Identify opportunities for cost recovery, demand management, and contract re-baselining.
- Financial and Value Management
- Analyze health operations vendor spend and utilization trends to identify savings opportunities; deliver and track quantifiable cost savings, cost avoidance, and value creation across health operations spend.
- Validate pricing structures and ensure invoice accuracy and budget impacts.
- Develop business cases for contract decisions, sourcing decisions, vendor consolidations, and vendor transitions.
- Support medical cost containment initiatives, budget cycles, forecasting, and health operations investment planning.
- Stakeholder and Cross-Departmental Collaboration
- Serve as strategic advisor to healthcare operations leadership.
- Partner with Legal, Compliance, Finance, IT, and Risk Management throughout sourcing lifecycle.
- Educate business stakeholders on procurement governance, contract requirements, vendor best practices, and policy.
- Influence stakeholders toward enterprise-aligned vendor decisions.
- Performs all other miscellaneous responsibilities and duties as assigned or directed.
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Qualifications
- Bachelor's degree in Supply Chain, Healthcare Administration, Finance, or related field; or equivalent combination of education and experience.
- Seven years of progressive experience in procurement, category management, or vendor management.
- Experience negotiating mid-to-large operational service agreements.
- Experience with IT ecosystems, including cloud platforms (AWS, Azure), workflow tools (ServiceNow), managed service vendors (i.e., claims/process outsourcing environments), care management systems and payor platforms, and member portals and digital engagement systems.
- Experience supporting IT service lifecycle, including renewals, vendor transitions, and system implementations.
- Strong understanding of core healthcare operations domains such as claims, enrollment, member services, care management, call center, clinical vendors, etc.).
- Strong familiarity with operational sourcing, procurement best practices, and vendor selection processes.
- Ability to collaborate effectively across teams.
- Strong analytical, problem‑solving, commercial negotiation, and financial modeling capabilities tailored for operations environments.
- Familiarity with IT service management or ticketing tools and basic understanding of how IT workflow systems operate.
- Ability to analyze data exports from IT vendors, cloud platforms, licensing portals, or SaaS management tools.
- Strong understanding of legal and commercial contract terms.
- Demonstrate experience in healthcare operations or healthcare payor environment.
- Demonstrated ability to drive measurable savings and commercial outcomes.
- Ability to interpret complex requirements, operational dependencies, and contract cost structures.
- Ability to interpret technical requirements, architecture dependencies, and IT cost structures.
- Advanced knowledge in Microsoft Office Suite, including the ability to build and interpret Excel models for healthcare operations spend, licensing, and forecasting.
- Ability to work with procurement and contract management systems for contract lifecycle activities (e.g., Source to Pay, ERP, etc.).
- Familiarity with service management or ticketing tools and basic understanding of how procurement workflow systems operate.
- Familiarity with contract management or procurement workflow tools.
- Ability to analyze data exports from vendor systems or procurement platforms.
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