Company Description

Distributor of York branded HVAC equipment for Residential and Commercial

Job Description

**Customer Sales Associate Responsibilities:**

Answer incoming phone calls and respond to customer emails in a timely and professional manner
Assist customers at the counter with product inquiries, pricing information, and order placement
Develop and maintain strong HVAC product knowledge to provide accurate technical guidance and recommendations
Process customer orders, quotes, and service requests with accuracy and attention to detail
Identify sales opportunities and upsell complementary products and services to maximize customer value
Build and maintain positive customer relationships to encourage repeat business and customer loyalty
Document customer interactions and maintain detailed records in the company database
Resolve customer complaints and concerns professionally, escalating complex issues to management when necessary
Coordinate with warehouse and delivery teams to ensure timely order fulfillment and customer satisfaction
Follow up with customers post-purchase to confirm satisfaction and address any additional needs
Maintain knowledge of current promotions, pricing, and product availability
Contribute to a fast-paced, customer-focused work environment with strong organizational and time management skills

**Required Qualifications:**

High School diploma or equivalent
Proficient computer skills with demonstrated ability to operate business software and database systems
Reliable personal transportation
Proven warehouse experience in shipping and receiving operations
Certified forklift operation skills
Minimum 1-2 years of customer service or sales experience in a retail or commercial environment
Strong written and verbal communication skills with the ability to interact professionally with diverse customer bases
Demonstrated ability to multitask and prioritize responsibilities in a fast-paced environment

**Required Competencies:**

Advanced time management and organizational capabilities to effectively manage multiple priorities in a demanding environment
Commitment to maintaining a standard 5-day work week with demonstrated flexibility for occasional weekend shifts and extended hours as operational requirements dictate
Strong problem-solving skills with the ability to resolve customer concerns professionally and courteously
Attention to detail and accuracy when processing orders, quotes, and maintaining customer records

**Preferred Qualifications:**

Established HVAC product knowledge and technical expertise
Previous experience in the HVAC, plumbing, or mechanical equipment industry
Familiarity with customer relationship management (CRM) systems or similar database platforms
Sales achievement record demonstrating ability to identify and capitalize on upselling opportunities

All your information will be kept confidential according to EEO guidelines.

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