Account Director

Company Description

Hi there—at Razorfish, we’re leaders in what's next. Since the dawn of the internet, we’ve helped brands move first through every era of transformation, defining what digital means for business and now leading brands into the age of AI. Everyone has a prediction. Razorfish has a track record.

Named a Most Innovative Agency three years running (2024–2026) by Campaign US, our work reflects a proven ability not just to anticipate what’s coming, but to help our clients actively shape the future. No matter the trend or cultural moment, delivering real business impact wouldn’t be possible without our people. We bring together curious, driven, and diverse thinkers who challenge convention, push boundaries, and hold a high bar for creative excellence.

If you’re motivated to work alongside top performers, push the boundaries of what’s possible, and help define where technology, business, and marketing are headed next—this is the place to do it.

Join us at razorfish.com.

Overview

The Account Director will play a pivotal role in managing client relationships, leading strategic initiatives, and driving business growth. This role requires a proactive and self-directed leader with the ability to manage complex projects, foster client relationships, and deliver impactful business solutions. The ideal candidate will bring strong agency experience, exceptional communication skills, and a proven ability to navigate complex organizations, build senior stakeholder relationships, and lead integrated marketing initiatives.

Responsibilities

• Serve as the primary point of contact for clients on assigned business, seeking to become a trusted advisor and foster strong, long-lasting relationships.

• Lead prioritization of weekly and daily Account Team activities, including hands-on day-to-day account leadership with the team; balancing agency and client needs, business objectives, team capacity, risk and meeting high expectations for the agency’s output.

• Develop a deep understanding of client goals, business objectives, competitive landscape, and industry dynamics to provide strategic counsel and drive measurable business outcomes.

• Work with cross-disciplinary teams and agency partners to ensure seamless execution of campaigns and drive integration across multiple channels.

• Regularly communicate progress, insights, and recommendations to clients and key stakeholders.

• Anticipate and support risk assessments independently. Work in close partnership with discipline leads to identify and mitigate potential risks to the health and stability of the business, that protect both client value and agency profitability.

• Lead kickoff through wrap-up meetings with broader agency and partner stakeholders and ensure the success of projects and engagements meet client expectations and deliver measurable results.

• Effectively manage complex stakeholder groups and drive alignment across internal and external teams within large, matrixed organizations.

• Track and report on account financials, ensuring profitability, operational efficiency, and client satisfaction.

• Proactively expand relationships within current clients and identify opportunities for organic and broader business development opportunities.

• Support annual account planning processes and provide regular business updates independently and proactively.

• Support creation and management of SOWs and associated contract fulfillment requirements, approvals, change orders, recognize scope creep early, and follow-up actions independently and proactively.

• Mentor and support junior team members while delegating effectively, providing clear feedback, and fostering a collaborative, solutions-oriented team environment.

Qualifications

• 7+ years of professional experience in an account management, client services, or integrated marketing role within a fast-paced digital, media, or advertising agency.

• Experience supporting large enterprise organizations, preferably within energy, industrial, manufacturing, utilities, technology, or other highly regulated industries.

• Proven experience leading complex projects involving multiple workstreams, stakeholder groups, and cross-functional teams.

• Comfortable operating in fast-changing environments with incomplete information, shifting priorities, and multiple decision-makers.

• Demonstrated ability to manage senior client relationships and serve as a trusted business advisor.

• Demonstrated ability to operate with autonomy and sound judgment, knowing when to make decisions independently and when to escalate.

• Experience working across integrated marketing disciplines, including media, strategy, creative, digital, social, analytics, and communications.

• Strong financial acumen with experience managing budgets, forecasts, profitability, and scope management.

• Exceptional written, verbal, presentation, and relationship-building skills.

• Excellent problem-solving, time-management, and organizational skills.

• Understanding of corporate communications, sustainability, innovation, workforce, or stakeholder engagement initiatives is a plus.

Additional Information

The Power of One starts with our people! To do powerful things, we offer powerful resources.

Our best-in-class wellness and benefits offerings include:Paid Family Care for parents and caregivers for 12 weeks or moreMonetary assistance and support for Adoption, Surrogacy and FertilityMonetary assistance and support for pet adoptionEmployee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balanceTuition AssistancePaid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and moreMatching Gifts programsFlexible working arrangements‘Work Your World’ Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)Business Resource Groups that support multiple affinities and alliances

The benefits offerings listed are available to eligible U.S. Based employees, are reviewed on an annual basis, and are governed by the terms of the applicable plan documents.

Razorfish is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic information, marital status, military service and veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances.

If you require accommodation or assistance with the application or onboarding process specifically, please contact USMTTACompliance@publicis.com.

All your information will be kept confidential according to EEO guidelines.