Office Administrator

Why Garage Door Services?

At Garage Door Services, a subsidiary of Windsor America, we believe dependable service starts with a strong and organized office team. We’re looking for an organized and customer-focused Office Administrator to coordinate daily office activities and support our Customer Service and Dispatch team. In this role, you will help organize workloads, monitor scheduling and work orders, assist with customer concerns, and keep office processes running smoothly. We offer a stable and supportive work environment where employees are valued and given opportunities to grow. If you enjoy helping people, solving problems, and making a difference in a fast-paced service environment, we’d love to hear from you.

Responsibilities

• Coordinate the daily activities of the Customer Service and Dispatch team
• Organize workloads, assign daily priorities, and follow up to make sure work is completed
• Monitor scheduling, dispatch, work orders, and customer communication
• Ensure customer calls, emails, estimates, and follow-ups are handled promptly and professionally
• Provide daily guidance and assist with training and onboarding office employees
• Assist with customer concerns and service issues, escalating more serious matters to leadership when needed
• Coordinate invoicing, payments, customer records, and office documentation
• Communicate workflow, attendance, or performance concerns to leadership
• Coordinate with technicians, installers, and leadership to keep daily operations running smoothly
• Provide hands-on support during busy periods or employee absences

Qualifications

• High school diploma or GED
• At least 2 years of customer service, office administration, dispatch, scheduling, or related experience
• Experience coordinating daily work, setting priorities, training employees, or supporting an office team
• Strong organizational and problem-solving skills
• Excellent communication and customer service skills
• Ability to provide daily guidance, follow up on work, and communicate concerns to leadership
• Strong attention to detail and follow-through
• Proficiency with Microsoft Office
• Ability to manage multiple priorities in a fast-paced environment

Preferred Experience

• Experience in garage doors, construction, home services, HVAC, plumbing, electrical, roofing, or a similar service industry
• Experience with ServiceTitan or similar field service management software
• Experience with dispatching and technician scheduling
• Experience with invoicing, payments, customer records, or accounts receivable

Benefits

• Medical, dental, and vision insurance
• Paid time off and paid holidays
• 401(k) with company match
• Company-paid life and disability insurance
• Ongoing training and career growth opportunities
• Supportive, team-focused work environment