Sales Representative

A Career at HARMAN

As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.

About the Role

Harman is looking for a Retail Sales Associate to join the team at the JBL Store in New York City.  This position will have the objective of achieving retail store sales targets and executing on key retail marketing projects. Responsibilities also include providing exceptional customer experiences, performing operational tasks connected to opening and closing the store, as well as merchandising and assisting customers interested in hearing and learning about our products and the JBL Brand.

What You Will Do

• Welcome customers by greeting them and assisting them.
• Educate visitors on audio technology, specifically promoting JBL products and other Harman technology, brands, and history
• Advise customers by asking questions, determining needs, and presenting products and features in a mature consultative manner
• Assist customers in making selections by establishing and maintaining rapport, offering suggestions and product options based on customer needs, and providing quality audio demos
• Processes payments by totaling purchases, processing cash, or by using credit cards.
• Contributes to team effort by meeting/exceeding established sales goals, while exuding enthusiasm and professionalism.
• Assists customers with any product or service problems using company guidelines and by partnering with managers to resolve issues.
• Dealing with change and being results-oriented are core to success in this role.

What You Need

• Retail sales experience - Minimum of 3-5 years of retail sales experience. Previous experience in a large city, urban markets. 
• Passion for Music and Consumer Audio Technology – Experience working with consumer electronics or products in the retail industry preferred. 
• Communication Skills – Strong communication and interpersonal skills are critical.  Ability to speak multiple languages is preferred. 
• Engaging Personality – Ability to engage customers in conversation, demonstrating maturity and connecting the employee to JBL & Harman products through skillful conversation and eloquence. 

What is Nice to Have

• Education – 2 years Associate's Degree, preferred. Customer Focus – Ability to meet customer needs and allay potential dissatisfaction with service or products offered in store while truly helping to find the best products and solutions for individual needs.
• Drive for Results – Able to meet and exceed established sales goals
• Strong consumer products orientation – Keen understanding of consumer wants and needs that can be effectively applied to market-winning retail sales strategies.
• Good collaboration and Team Skills – Ability to effectively collaborate with the sales team, contribution to the overall effectiveness of the team.

What Makes You Eligible

• Be willing to travel, if necessary, locally, 5% domestic.
• Be willing to work in a retail store environment in NYC.
• Successfully complete a background investigation and drug screen as a condition of employment.

What We Offer

• Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location
• Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)
• Extensive training opportunities through our own HARMAN University
• Competitive wellness benefits
• Tuition Reimbursement
• An inclusive and diverse work environment that fosters and encourages professional and personal development.

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HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.