Benefits:

401(k)
401(k) matching
Competitive salary
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Wellness resources

Title: Customer Success Specialist (Houston, hybrid)
Company: Financial Software Solutions (TrusteSolutions)

About the role
We build software that bankruptcy trustees and financial professionals rely on every day. When they have a question, you're the voice they hear. This is a phone-first support role for someone who likes solving problems for real people and keeps their cool when the caller doesn't.
You'll report to a hands-on leader who works alongside the team.

What you'll do

Answer inbound calls and walk customers through questions on our software
Handle email and chat support when the phones are quiet
Log accurate notes and account updates in our systems
Spot recurring issues and flag them to the team
Learn our products deeply enough to teach them

What we're looking for

2+ years in customer service with heavy phone volume (call center, bank branch, credit union, or similar)
Comfortable in Outlook, Word, and Excel
Fast, accurate data entry
Clear writer, patient explainer
Bonus -if you have: banking, loan operations, or bankruptcy exposure
Ideal Candidate - someone that has been a teller, paralegal, worked within a banking or credit union environment working in a customer facing role.
Must be able to work an eight hour shift between 7:00 AM to 7:00 PM CST

Details

Houston, TX. Can be hybrid after onboarding.
Full time
Comprehensive benefits package to include 401k with matching

We're interviewing now and moving fast. Ideally would like to have someone in place by the end of the month.

Learn more about this Employer on their Career Site