Quality Management System Specialist

Job Title: Quality Management System (QMS) Specialist

Reports To: Quality Function Deployment Director

Job Summary

This role is responsible for creating, maintaining, and continuously improving Volm's Quality Management System (QMS) across manufacturing, warehouse, and distribution operations. This position serves as a subject matter expert for compliance assessments, document control, corrective and preventive actions, and process standardization. The Quality Management System (QMS) Specialist develops systems for product and process quality, including applicable Food and Drug Administration (FDA) regulations for food contact packaging. The role collaborates closely with cross functional departments across multiple sites to improve process effectiveness, reduce risk, enhance customer satisfaction, and support regulatory and certification requirements.

Essential Duties

• Lead the implementation, maintenance, and continuous improvement of the company's Quality Management System.
• Ensure compliance with International Organization for Standardization (ISO) 9001:2015 and applicable American Institute of Baking (AIB) and Food and Drug Administration (FDA)food-contact packaging requirements.
• Maintain traceability and mock recall programs, verifying material identification, lot control, and response readiness.
• Lead the Food Defense program and support facility-level hazard analysis activities including Hazard Analysis and Critical Control Points (HACCP)-or risk-based assessments, as applicable to food-contact packaging operations.
• Coordinate preparation for external audits and manage findings through closure.
• Support internal audit programs, audit schedules, auditor training, findings, corrective actions, and follow-up verification.
• Manage document control processes to ensure current revisions are available and obsolete documents are removed from use.
• Facilitate corrective and preventive action (CAPA) processes, ensuring effective root cause analysis, action implementation, and verification of effectiveness.
• Analyze quality performance metrics, nonconformance trends, customer complaints, audit results, and process indicators to identify improvement opportunities.
• Provide training and guidance on Good Manufacturing Practices (GMPs),food safety, traceability, documentation requirements, and compliance expectations.
• Stay informed regarding regulatory changes, international standardupdates, customer requirements, and food-contact packaging industry standards impacting company operations.
• Partner with operations, warehouse, maintenance, procurement, quality, and site leadership teams to identify and resolve risks and drive sustainable improvements. 
• Review regulatory, customer, and industry standard changes affecting food-contact packaging manufacturing and distribution, and update programs, procedures, and training accordingly.

Required Skills and Abilities

• Excellent communication skills, both written and verbal, with the ability to communicate effectively in English to ensure safe and efficient job performance.
• Strong interpersonal, listening, negotiation, and customer service skills; able to work collaboratively with employees, customers, and vendors at all levels.
• Ability to understand and follow verbal instructions and perform effectively in a fast-paced, high-pressure environment.
• Ability to build standardized programs, procedures, and training materials across multiple facilities while influencing teams without direct supervisory authority.
• Proven ability to plan, organize, and manage multiple tasks, projects, and deadlines efficiently.
• Strong analytical, critical thinking, and decision-making skills; able to interpret and act on data accurately.
• Understanding of purchasing, manufacturing, logistics, and warehousing best practices and standards.
• Working knowledge of lean, continuous improvement, and quality methodologies.
• Commitment to safety, compliance, and customer satisfaction.
• Consistently demonstrates high levels of accountability, integrity, and professionalism in all tasks.

Education and Experience

• Knowledge of quality systems, project management, and good manufacturing practices normally acquired by the completion of Bachelor’s degree in Business Management, Quality, Operations or a related field or equivalent work experience in food-contact packaging manufacturing, food safety, or quality systems.
• Minimum of 3 years of experience related to Quality Management Systems, International Organization for Standardization (ISO)9001:2015,Good Manufacturing Practices (GMPs),sanitation, traceability, complaint handling, corrective action, and documentation control.
• Hazard Analysis and Critical Control Points (HACCP)Certification and Food Defense training required; Global Food Safety Initiative (GFSI)related certifications preferred.
• Experience supporting or leading customer or regulatory audits and inspections, including preparation, response coordination, corrective action tracking, and verification of effectiveness.

Physical Requirements

• Ability to stand, walk, and move around for extended periods of time.
• Capability to lift and carry objects of various weights up to 50 pounds occasionally.
• Proficiency in using hands, fingers, and arms for tasks such as typing and writing.
• Sufficient visual acuity to read documents and recognize details at close and distant ranges.
• Ability to hear and understand verbal communication.
• Flexibility to bend, stoop, and reach low or high objects.
• Ability to perform physically demanding tasks, such as lifting, pushing, pulling, or carrying heavy objects.
• Adaptability to work in varying environmental conditions, such as temperature extremes, noise, dust, or fumes, depending on the nature of the job.
• Willingness to adhere to safety protocols and wear protective gear, including helmets, goggles, gloves, and safety shoes, as required by the job.

Company Culture & Values

• A Commitment to Our Purpose (COMMITTED PEOPLE) – Our mission is to serve and build up our customers, suppliers, communities, and each other, guided by the principles of our Lord Jesus Christ.  The commitment to serving and building up is easily seen in those employees that exemplify this value.
• Without Our Customers We Are Nothing (CUSTOMER FIRST) – We realize that we are blessed to serve our customers and without them, our company does not exist.  They rely on us for their success and that is a responsibility we cannot take lightly.  Our focus must be on serving them with as seamless communication and access to products as possible.
• Kind, Humble and Positive (HUMBLE) – These positive traits do not mean being a doormat to others.  But when a person is kind, humble and positive it comes through in their genuine caring for those around them.
• A Desire For “Expert” (EXPERTS) – Our people want to be seen as the experts in their specific roles.  From how we convert a bag efficiently and with highest quality, to knowledge of the product portfolio, to desiring to know more about tax or human resource policy – the desire for “expert” drives us in each of our roles.
• Intentional Growth – Developing of Self and Others (PERSONAL GROWTH)– Times, tools, and customer expectations change.  Our team members are interested in developing themselves and those around them.   We know that a stronger team is one that makes our customers and our fellow employees happier.
• Strong Work Ethic (HARD WORKERS) – The commitment to serve those around us is honorable and we respond to this by putting our strongest effort into that purpose.
• High Expectations of Self and Others (HIGH EXPECTATIONS) – We expect ourselves, and those around us, to put in our best effort.  When others struggle, we help them align towards perfection.  When we struggle, we are open and humble to hear it and course-correct accordingly.
• If It Isn’t Safe, We Don’t Do It (SAFETY) – All people deserve to return home to their loved ones safely and work in an environment where they can best execute their tasks safely.  When choosing between safety and profit, safety and efficiency, safety and feelings, safety, and “x” – we choose safety.

Travel Requirements 

This position requires occasional overnight travel and occasional travel within the workday to attend sales events, trade shows, other Volm facilities, vendor locations, and customer sites.

Driver Qualification

The ability to drive a company owned/leased vehicle or personal vehicle on behalf of the company preferred. Inclusion in the company’s driver qualification program is required to drive a company owned/leased vehicle or personal vehicle. 

Becoming a qualified driver includes:

• Agree to the company driving policies that apply to company owned/leased vehicle or personal vehicle as applicable.
• Possess and maintain a valid driver’s license and be a minimum of 21 years of age.
• Maintain an acceptable driving record, as evidenced by completion of a baseline motor vehicle record check and ongoing monitoring.
• When driving a personal vehicle on behalf of the company, must provide a copy of the declaration page from personal auto insurance that shows the policy dates and minimum coverage amounts ($300,000 bodily injury per accident/$100,000 property damage per accident or if driving less than 5 hours/200 miles a year $50,000 bodily injury per accident/$10,000 property damage per accident or the state minimum, whichever is more). This requirement is initially and then annually thereafter.

This job description is intended as a general outline of the primary responsibilities of the position. It is not intended to be an exhaustive or comprehensive list of all duties, responsibilities, or activities that may be required. The employer reserves the right to modify, add, or remove any responsibilities, duties, or activities as deemed necessary with or without notice.

Volm Companies is an equal opportunity employer and is committed to providing reasonable accommodation to qualified individuals with disabilities and other protected characteristics. If you require reasonable accommodation to perform the essential functions of the job, please inform us and we will work with you to address your needs.

Benefits

As a family-owned and operated company, we offer a comprehensive benefits package designed to support you and your family. We offer a strong foundation of benefits, including access to medical, dental, and vision coverage, an HSA employer contribution, and a 401k with profit sharing to secure your future. To support your overall well-being and family life, we offer additional benefits beyond the core package, such as paid vacation, wellness stipends, childcare reimbursement assistance, and much more. We are committed to continuously enhancing our benefits to meet the evolving needs of our team.