Front Desk Representative

Description

Are you a compassionate and detail-oriented person who thrives in a collaborative, patient-centered environment? Join our dedicated fertility care team and play a meaningful role in helping patients build families. This is a unique opportunity to work closely with physicians and clinical staff in a specialty setting that blends advanced medicine with heartfelt care. 

The Front Desk Representative role provides patients with a warm and professional first impression while ensuring smooth day-to-day operations of the clinic front office. As a key member of our team, you will: 

• Greet and check in patients while providing a welcoming, supportive environment 
• Verify patient demographics, insurance information, and required documentation 
• Answer incoming calls and respond to patient inquiries in a professional and compassionate manner 
• Collect payments and assist with basic administrative and billing support 
• Support physicians, clinic and administrative staff with front office coordination and workflow 
• Always ensure patient confidentiality and compliance with HIPAA and clinic policies 
• Other administrative and operational related duties as assigned 

Why join us? 

• Consistent Monday - Friday, 7am - 4pm schedule 
• Specialized training applicable to fertility care setting 
• The opportunity to make a lasting impact in patients' lives during a meaningful journey 
• Competitive pay, with medical, dental and vision insurance, paid time off, and paid holidays 

Requirements

• High school diploma or equivalent?  
• Minimum 1 year of experience in medical front office, reception, or patient services 
• Strong interpersonal and customer service skills 
• A passion for women’s health, fertility experience also a plus  
• Strong communication skills & a team player  
• Willingness to be flexible, roll with the punches, multitask, and troubleshoot problems  
• Detail-oriented with strong organizational skills  
• Exemplifies amazing customer service skills and professionalism