Critical Incident Coordinator

Description

BKG is looking for Critical Incident Coordinators who will play an important role in the health care field. This is a hybrid position that require immense attention to detail, the ability to multi task, and an understanding of quality health care.

Job Summary:

Supports ongoing management of critical incidents as well as analysis for process improvement recommendations with external partners. Program coordinator ensures compliance with state requirements and maintains efficient and effective process for incident tracking and remediation. Coordinator must be detail oriented to track actions to resolution and compile reporting for the business unit. Coordinator will be given opportunities to support multiple clinical programs and project and will collaborate with their team members to support the portfolio of team projects. The Coordinator will work with Compliance, Health Care Quality and potentially Provider Relations teams to design and refine solutions.

What You'll Do:

• Collaborate with partners teams to intake, manage and resolve critical incidents impacting health plan members.
• Develop and refine tracking process to ensure efficiency and effectiveness in resolution and communication for all respective parties.
• Research, understand and report on State compliance expectations to provide reporting and guidance to health plan and maintain positive compliance standing
• Leverage partner subject matter experts (SMEs) to resolve incidents and provide solutions
• Ensures the program meets its stated objectives; provides subject matter expertise in response to day to day business issues.
• Research applicable subject matter practices and remains aware of industry trends.
• Manages relationships and partners with corporate and regional business areas; coordinates training related to the external client facing program; develops program success measures and performs periodic assessments of external client facing program success.
• Identify opportunities for process improvement and work alongside managers and leaders to drive improvements where applicable.

Requirements

What You'll Need :

• Requires a BA/BS in a related field and minimum of 3 years experience in healthcare industry; or any combination of education and experience, which would provide an equivalent background.
• Healthcare industry experience required
• Ability to be onsite with partners in Indianapolis as needed
• Ability to travel occasionally throughout the year

Preferred skills, qualifications and experiences:

• Experience coordinating services for the Elderly and Disabled population or Home & Community-Based Services is preferred
• Graduate degree, professional designation related to field or project management experience preferred.