Guest Services Associate

Description

Join an independent (not a lame chain) and family owned hotel that appreciates you! We combine small town hospitality with seamless technology to humanize travel. Hotel Pommier is a fun and relaxed spot with fresh management and an opportunity to advance. We are looking to add only awesome folks to our growing team:

• Competitive pay, snackies & performance incentives!
• Get paid on demand! Access your earned income instantly through our mobile app
• Overtime pay on holidays and fast direct deposit
• 401k / profit sharing plan with a generous company match. We grow and prosper as a team!
• 24/7 direct access to paystubs and timesheets (no shady stuff here!)
• We hate it when packages get stolen, ship your stuff here and enjoy the same package concierge service we offer guests
• Awesome people = more awesome people! Bank $200 for every successful referral
• Get the hookup with special events through our sponsorship and support of local events, organizations, and causes

Requirements

You will help us create a welcoming, safe, and clean environment for our guests! Join an experienced team that prides itself in delivering authentic service and an amazing experience. 

• Promptly respond to any guest requests (phone, email, text, in-person, etc.)
• Manage daily reservations (guest info, dates, payments, etc.) to ensure financials are in order, don’t worry we will train you!
• Help us keep our guest rooms sparkly clean, sanitized, and stocked!
• Care for the hotel to ensure common areas are always clean and tidy
• Welcome guests to town, showcasing local restaurants, attractions, and ensuring they make the most of their visit
• Set up and breakdown a tasty breakfast for our guests including restocking supplies and conducting inventory
• Inspect rooms to ensure they meet our standards, report maintenance needs
• Any other task required for the successful functioning of the hotel!

What are we looking for?

• I can work independently for shifts ranging from from 5am-9PM (chat with us about open shifts!)
• I am able to work weekends and holidays, with flexibility to pick up additional shifts
• I can uphold our Team Values (Reliable, Lead by Example, Personable, Integrity, Never Settle) 
• I am friendly and customer focused with a passion for delivering an awesome guest experience
• I am computer savvy and have a get er' done problem solver
• I have great attention to detail and a passion for keeping everything clean and tidy!
• I have a strong work ethic and am a reliable team player
• I can lift at least 25 pounds

Nice to Haves (not deal-breakers!)

• Previous hotel experience
• ServSafe Certification

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.