Quality Technician

About the role

The Quality Inspector/Technician is responsible for product inspection and testing, diagnosing the root cause of complaints, documenting and processing returned products, with a focus on water dispensers, ice, and filtration. This role ensures that products are evaluated accurately for defects, repaired when possible, and dispositioned according to company standards.

What you'll do

· Receive and Inspect Sample Products/Returns

- Track returned products upon arrival

- Diagnose the root cause issue for returns

- Unpack returned units and visually inspect for physical damage (as needed)

- Verify RMA (returned merchandise authorization)

· Diagnose Product Issues

- Test returned units and product samples for functional issues (cooling, heating, leaks, etc.)

- Identify cosmetic vs. functional defects and document findings

· Repair or Recondition Products

- Clean and repackage units as needed (for resale, parts refurbish, or scrap)

- Perform basic repairs if authorized (e.g., replacement of product components if in inventory)

· Documentation & Reporting

- Complete inspection logs and testing data

· Coordinate with QA and CS (Customer Service) Teams

- Report patterns of defects to Quality leadership/CS

- Communicate any missing parts or customer misuse to QA Management

· Support Warehouse Operations

- Maintain organized work area (5S)

- Support inventory reconciliation for returns stock

Qualifications

· Associates degree or higher education required

· 1–2 years of Quality and product testing experience

· Basic mechanical aptitude and familiarity with small appliances

· Ability to lift up to 50 lbs and stand for long periods

· Strong attention to detail and ability to follow SOPs/work with a system

· Strong organizational skills, ability to work in fast-paced environment

· Basic computer skills (email, Microsoft Word, Excel, ERP/RMA entry)

Preferred Skills

· Familiarity with water dispenser function and parts (compressor, heating, cooling, refrigerant, , etc.)

· Experience with handheld tools and multimeters

Work Environment

Warehouse environment with variable temperatures

• Regular handling of returned units and product samples (some with water residue or packaging debris)

Benefits / Perks

We believe in recognizing and rewarding our employees for a job well done. We offer growth potential for motivated individuals, competitive compensation, and a comprehensive benefits package, including:

• Medical, Dental, Vision, Life Insurance
• 401K Retirement Plan
• Paid Vacation Time
• Paid Holidays
• and More!