Solution Designer/Architect (SPM/ICM)

Prodapt is the largest specialized player in the Connectedness industry. As an AI-first strategic technology partner, Prodapt provides consulting, business reengineering, and managed services for the largest telecom and tech enterprises building networks and digital experiences of tomorrow. A ServiceNow-invested company, Prodapt has been recognized by Gartner as a Large, Telecom-Native, Regional IT Service Provider.

A “Great Place To Work® Certified™” company, Prodapt employs over 4,000 technology and domain experts across the Americas, Europe, India, Africa, & Japan. Prodapt is part of the 130-year-old business conglomerate The Jhaver Group, which employs over 32,000 people across 80+ locations globally.

We are looking for an experienced E2E Solution Designer/Architecture with strong expertise in Sales Planning, Sales Processes, and Sales Compensation. The candidate will be responsible for translating complex business requirements into scalable, integrated, and optimized end-to-end solutions.

The role requires a strong understanding of sales business processes, planning cycles, target and quota management, incentive compensation, sales performance, and the technology landscape supporting these capabilities. The candidate will work closely with business stakeholders, Sales Operations, Sales Finance, Compensation teams, Product Owners, Enterprise Architects, Data teams, and Engineering teams to define business and technical solutions.

Key Responsibilities

• Own the end-to-end solution design for Sales Planning, Sales Process, and Sales Compensation capabilities.
• Analyze business requirements and translate them into scalable functional and technical solutions.
• Understand current-state processes and design optimized As-Is / To-Be processes.
• Design solutions supporting:
  • Sales planning and forecasting
  • Sales target and quota setting
  • Territory and account planning
  • Sales capacity planning
  • Incentive and compensation planning
  • Commission calculation and payout
  • Sales performance management
  • Sales crediting and attribution
  • Sales hierarchy and participant management
  • Sales reporting and analytics
• Define business rules for sales compensation, eligibility, incentives, quotas, attainment, accelerators, thresholds, and payouts.
• Design end-to-end processes from sales planning → execution → performance measurement → compensation calculation → payout.
• Identify opportunities to simplify processes, eliminate manual activities, improve automation, and reduce operational effort.
• Design integration between CRM, sales planning, compensation, HR, finance, ERP, data warehouse, and reporting platforms.
• Define APIs, interfaces, data flows, business rules, and integration patterns.
• Ensure data consistency across sales, employee, customer, quota, performance, and compensation systems.
• Develop solution architecture, process flows, sequence diagrams, data models, and technical design documents.
• Ensure solutions meet performance, scalability, security, availability, auditability, and data-quality requirements.
• Evaluate technology options and perform solution trade-off analysis.
• Collaborate with Enterprise and Domain Architects to ensure alignment with architecture standards.
• Provide technical guidance to engineering and implementation teams.
• Support SIT, UAT, deployment, production readiness, and implementation activities.
• Identify risks, dependencies, assumptions, and constraints and provide mitigation strategies.
• Communicate solution designs effectively to business stakeholders and senior technology leadership.

Primary Skills

• E2E Solution Design / Solution Architecture
• Sales Planning
• Sales Process Design & Optimization
• Sales Compensation / Incentive Compensation
• Sales Performance Management
• Quota & Target Management
• Sales Forecasting
• Territory & Account Planning
• Commission / Incentive Calculation
• Sales Crediting & Attribution
• Business Process Analysis
• Process Optimization & Automation
• Integration Architecture
• Data & Business Rules
• Stakeholder Management

Secondary Skills

• Sales Operations
• Revenue Planning
• Workforce / Capacity Planning
• Compensation Plan Design
• Incentive Plan Administration
• Compensation Eligibility & Rules
• Attainment Calculation
• Commission Statements & Payouts
• Sales Hierarchy Management
• CRM – Salesforce / Siebel / SAP CRM / Microsoft Dynamics
• Sales Performance Management platforms
• Incentive Compensation Management platforms
• SAP / Oracle / Workday exposure
• REST / SOAP APIs
• Data Warehouse / Data Lake
• SQL and Data Modelling
• ETL / ELT
• Power BI / Tableau
• Cloud – AWS / Azure / GCP
• Microservices / Event-Driven Architecture
• Kafka / Messaging
• BPM / Workflow / Process Automation
• Agile / Scrum

Domain Expertise

The candidate should have a strong understanding of the following Sales business processes:

Sales Planning

• Annual / quarterly sales planning
• Sales target setting
• Quota allocation
• Territory planning
• Account planning
• Sales capacity planning
• Revenue forecasting
• Pipeline forecasting
• Sales hierarchy and organizational planning
• What-if / scenario planning

Sales Process

• Lead and opportunity management
• Account and territory management
• Pipeline management
• Quote and proposal processes
• Sales target tracking
• Sales execution
• Sales performance measurement
• Order / booking processes
• Revenue and attainment tracking
• Sales reporting and analytics

Sales Compensation

• Incentive compensation plan design
• Compensation eligibility
• Quota and goal assignment
• Sales crediting
• Commission calculation
• Incentive rules and business logic
• Thresholds and accelerators
• Bonus and commission calculations
• Adjustments and exceptions
• Dispute management
• Compensation statements
• Payout processing
• Compensation reporting and audit

Solution Design Focus

The candidate should be able to design an E2E solution connecting: Sales Planning → Quota & Target Setting → Sales Execution → Performance & Attainment → Sales Crediting → Compensation Calculation → Incentive/Payout → Reporting & Analytics

The solution should provide improved automation, data quality, transparency, auditability, process efficiency, and user experience.

Key Deliverables

• E2E Solution Architecture
• Business Process Models
• As-Is / To-Be Process Design
• Functional & Technical Solution Design
• Sales Planning Solution Blueprint
• Sales Compensation Solution Design
• Business Rules & Calculation Logic
• Integration Architecture
• API / Interface Specifications
• Data Flow & Data Mapping
• NFR Definition
• Architecture Decision Records
• Technical Risk & Dependency Assessment
• Implementation Guidance

Qualifications

• Bachelor's or master's degree in computer science, Engineering, Information Technology, Business, or a related discipline.
• 8+ years of experience in solution design, solution architecture, business transformation, or enterprise application delivery.
• Strong experience in Sales Planning, Sales Operations, Sales Compensation, or Sales Performance Management.
• Experience designing complex E2E solutions involving multiple business and technology systems.
• Strong understanding of business rules, data flows, integrations, and enterprise applications.
• Excellent analytical, communication, and stakeholder-management skills.
• Experience working in Agile delivery environments.