Front of House Manager

 

Job Summary: 

We are seeking an experienced and customer-focused Front of House Manager to oversee daily operations at our casual dining Thai & sushi restaurant. This role requires strong leadership, excellent communication, and a passion for hospitality. The ideal candidate will ensure smooth service, manage staff, and maintain a welcoming environment for guests. 

 

Key Responsibilities: 

 

1. Guest Experience & Service Excellence 

 • Greet and interact with guests to ensure a positive dining experience. 

 • Address customer concerns and resolve issues promptly. 

 • Maintain high service standards and a warm, welcoming atmosphere. 

 

2. Staff Management & Training 

 • Recruit, train, and supervise front-of-house staff, including servers and hosts. 

 • Schedule shifts and manage staffing levels to meet business needs. 

 • Conduct regular team meetings to reinforce service expectations and restaurant policies. 

 

3. Daily Operations & Efficiency 

 • Oversee the dining room, ensuring tables are turned efficiently and reservations are managed effectively. 

 • Collaborate with kitchen staff to ensure seamless service between front and back of house. 

 • Monitor cleanliness, ambiance, and overall restaurant presentation. 
 • Expo skills will be trained and required. 

 

4. Financial & Inventory Oversight 

 • Assist in monitoring sales, labor costs, and expenses to ensure profitability. 

 • Manage cash handling, POS system operations, and end-of-day reporting. 

 • Oversee front-of-house inventory, including beverages and supplies. 

 

5. Compliance & Safety 

 • Ensure compliance with health, safety, and alcohol regulations. 

 • Implement restaurant policies and maintain proper food handling procedures. 

 

Qualifications: 

 • 2+ years of restaurant management experience, preferably in casual dining. 

 • Strong leadership and communication skills. 

 • Ability to work in a fast-paced environment while maintaining attention to detail. 

 • Proficiency in POS systems and scheduling software. 

 

Benefits: 

 • Employee discounts and meal benefits. 

 • Growth opportunities within the company. 

 

If you’re passionate about hospitality and thrive in a dynamic environment, we’d love to have you on our team! Any application submitted without a resume will be automatically passed over.